McDonald's

3.7
2020 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1215 Route 22 West, Phillipsburg, NJ
08865, United States

Hours

Reviews

3.7
2,020 reviews
5 stars
821
4 stars
452
3 stars
328
2 stars
160
1 star
259

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported poor service, including rude staff, long wait times, and incorrect orders.

Cleanliness

While some reviews praised cleanliness, many others highlighted dirty bathrooms and unkempt dining areas.

Food Quality

Mixed feedback on food quality, with some customers noting stale or cold items, while others found the food acceptable.

Pricing Concerns

Several customers expressed dissatisfaction with high prices and unexpected charges for items like sauces and water.

Atmosphere

The atmosphere received mixed reviews, with some enjoying the friendly environment and play areas, while others noted a lack of staff engagement.
  • LL
    Lizzy Liz
    1 day ago
    1.0
    Manager very unprofessional, rude and lacking knowledge. They misplaced my order and then acted like I ordered wrong. Yelling and treati g customer very disrespectful.
  • SE
    Sondra Evans
    2 days ago
    1.0
    Food was absolutely terrible! When I received it, the food was cold very dry. Fries were even soggy and tasted old. To top it off I waited 10 minutes for my order because they deleted my order then realized why am I standing here when others had already ordered after me and left with their food. I have been to other McDonald's, this was by far the worst one
  • KK
    Kat
    Nov 15, 2025
    5.0
    Went in tonight (11/15/25) with my friend to eat in and catch up on life. The staff was phenomenal, attentive, and very kind. I wish staff wore name plates so I could shout them out. Trash was being emptied on time, floors clean, and staff sounded like they were joking and having a good time back there. Despite it being a Saturday night. Thanks for the positivity 🙏
  • BS
    Bobby Stephenson
    Nov 3, 2025
    1.0
    One single double cheeseburger took over 15 minutes. Im the only person inside here ordering. NOBODY ELSE. Aaaaaaand it showed up cold. AND WRONG SANDWHICH!
  • PT
    Pete Tsistinas
    Oct 14, 2025
    1.0
    Next had the opportunity to have the food. Went to drive thru and sat in front of the ordering screen for about ten minutes. Instead of taking turns between the two lanes they kept accepting orders from just the right side. So I pulled up to the pay window. I explained what happened to the girl at the window and asked to order my food. She said it’s the policy not to take orders there and explained that she was training someone and he made a mistake. Then she told me I can drive back around and place my order. I asked to see the manager and she said that she is the manager. And said if I drive around again I could order. I’ve never heard of something this ridiculous in my life. I thought I was on impractical jokers. Of course I left. Also while I was waiting there were cars behind me. They left as soon as I pulled up to the window. This is complete incompetence.

Frequently Asked Questions About McDonald's

What are the regular business hours for McDonald's at 1215 Route 22 West, Phillipsburg, NJ?

The McDonald's at this location is open daily from 5:30 AM to 11:00 PM.

Does this McDonald's location have a drive-thru service?

Yes, the McDonald's here offers drive-thru service with hours generally from 5:30 AM to midnight, and extended until 1 AM on Fridays and Saturdays.