Location.com logo
Brand Certified

Dunkin'

3.6
(572 reviews)

Business Details

139 McBride Ave, Paterson, NJ
07501, United States
(973) 278-2061
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Paterson, NJ for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
139 McBride Ave, Paterson, NJ
07501, United States

Hours

Reviews

3.6
572 reviews
5 stars
251
4 stars
111
3 stars
53
2 stars
24
1 star
133

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted consistently poor customer service, with staff being rude, unprofessional, and dismissive towards customers.

Order Accuracy

Many customers reported frequent mistakes with their orders, including incorrect items and missing items.

Food Quality

Several reviews mentioned dissatisfaction with the quality of food and drinks, describing them as stale, bland, or poorly prepared.

Management Issues

Customers expressed concerns about management's lack of oversight and failure to address staff behavior and service quality.

Drive-Thru Experience

The drive-thru service was frequently criticized for being slow and having communication issues, leading to frustrating experiences for customers.
  • FG
    Fidelina Gamez
    Feb 8, 2026
    1.0
    Domingo en la madrugada 02/08/2026 El señor que estaba atendiendo pesima actitud
  • AM
    Altagracia Martinez
    Jan 23, 2026
    1.0
    Customer service is terrible. It’s disappointing to visit a place to get breakfast to start your day and encounter unprofessional staff. If you don’t know how to treat people, stay home.
  • CF
    Cristina Freire
    Jan 7, 2026
    1.0
    legitimately the worst dunkin i have ever been to. three times now i have had mediocre service and even worse food and drink. support local businesses and go to the place across the street if you want to have a good meal and kind people taking your order.
  • FK
    Foysal Khan
    Dec 27, 2025
    1.0
    Follow Up Experience Confirms the Problem Is This Employee and Management After leaving this location, I went to another Dunkin and placed the same type of order without mentioning what had just happened. The employee there listened carefully, rang me up correctly, and made my order perfectly with no attitude at all. There was no rushing, no arguing, and no mistakes. That confirmed what I already knew. The problem is not the customer. The problem is the employee at this location and the lack of proper management oversight. What makes this even worse is that the behavior felt deliberately disrespectful and targeted, not just careless. Customers should never feel talked down to, dismissed, or treated with hostility simply for ordering and paying for food. That is not customer service. That is misconduct. Management needs to take responsibility for who they put behind the counter. This employee clearly lacks basic professionalism, listening skills, and respect. If staff are not properly interviewed, trained, and monitored, situations like this will continue to happen. I will not be returning to this location, and I strongly urge management to address this issue immediately before more customers are treated the same way.
  • BB
    Bewafa
    Dec 25, 2025
    1.0
    I don’t know what could be so hard, You can’t even hear what the employees are saying at the drive thru speaker, second they mess up on my order, and when i asked them to make a simple coffee it has a bland taste it doesn’t even taste normal, it’s nice to have a 24 hour drive thru around, but do better dunkin!

Brand Certified Facts from Dunkin'

Dunkin' partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
  • Address
  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: