Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Numerous reviews highlighted poor customer service, with staff being rude, unprofessional, and inattentive.
Order Accuracy
Many customers reported issues with incorrect orders, missing items, and overall order inaccuracy.
Food Quality
Several reviews mentioned cold, undercooked, or stale food, leading to dissatisfaction with the meal quality.
Wait Times
Customers frequently complained about long wait times both in the drive-thru and inside the restaurant.
Cleanliness
The restaurant was described as dirty, with unclean tables and a general lack of hygiene.
MF
Mary Ann Fernandez
Nov 13, 2025
1.0
Whoever was working at 9:49 PM on Thursday, November 13th should be FIRED. Our entire order was wrong. We received no chili, the wrong drink, the wrong ice cream without even knowing if I’m allergic to Oreo, the fries were awful, and the burger tasted terrible. I mean at this point it feels intentional and personal. This is extremely frustrating and upsetting, especially considering the amount of money we spent on delivery. It’s unbelievable—were they even paying attention, or were they under the influence? I’ve never experienced anything like this in customer service. I’ll be reporting it to corporate first thing in the morning.
SS
Superman69
Nov 5, 2025
1.0
WARNING!!!! Terrible attitude , disgusting food , missing items , and the icing on the cake I got so sick after eating here . Never again - “ CAUTION TO EVERYONE “
HS
Hookah Time to smoke
Nov 2, 2025
1.0
Lo peor de lo peor. Jamás vengan porque pasarán un mal rato
La atención es una miseria
SS
sara sanchez
Oct 28, 2025
1.0
Poor Customer service, no napkins, no onion, no lettuce,no pickles in my burger. When I asked for receipt they said they have no paper. I shouldn't have to write this review.
EP
Esther Peña
Oct 17, 2025
1.0
El pero servicio del mundo la primera vez que compré comida se olvidaron de una comida la segunda vez lo mismo muy mal servicio al cliente siempre no quieren. Trabajar que le den la oportunidad a otra persona mejor que si decía el
Pepe servicio del mundo
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Passaic, NJ?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Passaic, NJ into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (973) 307-3165.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does 449 Main Wendy’s serve breakfast?
Yes, this Wendy’s location in Passaic, NJ serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
Is the Wendy's at 449 Main Ave., Passaic, NJ currently open?
Yes! This Wendy's location is open and committed to serving you every day.
What are the operating hours for the drive-thru at this Wendy's location?
The drive-thru is open 24 hours a day, seven days a week at this Wendy's.
Does this Wendy's location offer breakfast service?
Yes, the Passaic, NJ Wendy's serves breakfast including combos and sandwiches.
What payment methods are accepted at the Wendy's on 449 Main Ave?
This Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa.
How can I place an order for pickup or delivery at this Wendy's?
You can order online via the Wendy's app or at order.wendys.com by selecting this location.
Where can I find menu prices and nutrition information for this Wendy's?
Menu prices and nutrition details can be found on order.wendys.com or the Wendy's mobile app by selecting this location.
Who can I contact for questions or feedback about this Wendy's location?
You can call (973) 307-3165 directly or contact Wendy's Customer Care via live chat or feedback forms online.
Are there other dining options near Wendy's at 449 Main Ave?
Yes, nearby dining options include Cruz-Missile Hot Dogs & Pinchos, Burger King, Taco Bell, and Sevilla Restaurant offering diverse fast food and international cuisine.
What nearby facilities can complement a visit to Wendy's at this location?
You can visit Armory Park for outdoor activities or shop at Daniella's women's clothing store before or after your meal.
How can nearby services like the Car Wash and auto repair shops be useful when visiting this Wendy's?
While dining at Wendy's, you can conveniently get your vehicle cleaned at the nearby Car Wash or serviced at Lopez Auto Repair or Anthonys Auto Depot location.