Business Details
About
Mexican Restaurant
Chipotle Old Bridge is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Location
Hours
Reviews
2.9
308 reviews
5 stars
114
4 stars
21
3 stars
19
2 stars
34
1 star
120
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported slow service, long wait times, and poor customer interactions, with many feeling ignored or rushed.
Food Quality
Numerous reviews highlighted issues with food quality, including stale ingredients, incorrect orders, and unsanitary conditions.
Cleanliness
Many customers expressed concerns about the cleanliness of the restaurant, citing dirty counters, unsanitary food handling, and overall poor hygiene.
Staff Attitude
Feedback indicated that staff members often displayed a lack of professionalism and motivation, contributing to a negative dining experience.
Inconsistency
The location was described as inconsistent, with some customers reporting good experiences while others faced significant issues with their orders.
- MNMarko Nashed1 day ago1.0The worst chipotle spot! Zero direction from employees and super stingy with all ingredients. I am paying for double protein and their portion is ridiculous
- PRPramod Rajapaksha4 days ago1.0I ordered a chicken bowl with beans and fajita veges to pickup. When I went home and opened the bowl it was a totally different bowl with steak and lot of sour cream, but label posted on the cover was my order. I threw it away because I don't eat beef. Staff is very unfriendly, I went to pick up my order 15 minutes after due time, and it was not prepared, and I have to wait another 10 minutes to get a wrong bowl with steak.
- ATAniya Taylor6 days ago2.0I’m incredibly confused as why I sat in the drive through line for pick up for 20 minutes and then I came inside and there were 5 people waiting for orders. So I ended up waiting over 40 minutes for an order that was supposed to be done for pick up and said that it was ready when I got there…
- SMSteve MaslowskiOct 25, 20251.0For a newer location, this place should be a lot better. Clearly there is an issue here with all the current 1 star reviews. I have ordered here multiple times with the same bad experience and I refuse to waste my money here anymore. This review is for the most recent order. I place an order online with a specific time frame for pick up. When I arrive, five minutes after the time frame to ensure they have enough time, they haven't even started my order. This was 9:30 at night. It wasn't busy. There was 1 person completing orders while 4 other employees milled around talking and joking. As I observe said employee completing my order on the station closer to drive thru, he places 2 large spoonfuls of rice on my burrito, then a half of scoop of the carne aside as I ordered. It appeared as so that he ran out and simply added a few pieces regular steak from another tray. There is an up charge for the carne aside. Being that he was making the food further than I can protest and not knowing that it was my food until they gave me the bagwith it in it, I didn't say anything. The food quality is awful. If I just wanted a rice burrito with a few pieces of steak, I would have ordered that. The burrito was large and started to fall apart after the first bite. I'm not sure if it a company wide problem but this location clearly adds a lot of fluff to food to maximize profits at the consumers expense. Unless there is a significant change here, I will not be back.
- SMSean McCannOct 21, 20251.0I’ve been to a lot of Chipotles over the years, and usually, the burritos are consistently great — rolled tight, easy to hold, and perfectly portioned. But this visit was honestly the worst experience I’ve had at any Chipotle. The burrito I got looked like a mug of coffee — I’m not exaggerating. It was so thick and round that it literally resembled a giant coffee mug wrapped in foil. At first, I thought maybe it was just mine, but then I noticed my coworker’s burrito looked the same… and so did the guy sitting across the room. Every single burrito that came out of that line looked like a short, overstuffed cylinder instead of the usual burrito shape. To make things worse, my coworker didn’t even have rice in his burrito — and somehow, it was still rolled up like that. For context, from the tip of my middle finger to the base of my palm is about 7 inches — and I couldn’t even wrap my hand halfway around this thing. Who do they think can bite into that? My mouth isn’t 10 inches wide! I really enjoy Chipotle and appreciate how consistent the food normally is, but this location seriously needs to retrain the staff on how to properly roll a burrito. The flavor was fine, but the experience of trying to eat it was ridiculous. I hope management takes this as constructive feedback and provides some refresher training.
Frequently Asked Questions About Chipotle Mexican Grill
What type of cuisine does Chipotle Mexican Grill in Old Bridge offer?
Chipotle Mexican Grill in Old Bridge offers fast-casual Mexican cuisine, including customizable burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.
Where is Chipotle Mexican Grill located in Old Bridge?
Chipotle Mexican Grill is located at 2030 US Highway 9, Middlesex, Old Bridge, NJ 08857.
What are the operating hours for Chipotle Mexican Grill in Old Bridge?
Chipotle Mexican Grill in Old Bridge is open daily from 10:45 AM to 11:00 PM.
Can I order food online from Chipotle Mexican Grill, Old Bridge?
Yes, you can order online through their website or through the Chipotle app, available on the App Store.
How does Chipotle Mexican Grill ensure the quality of its food?
Chipotle prioritizes 'Food with Integrity' by using only 53 real ingredients sourced from farms that follow humane and sustainable practices, avoiding artificial colors, flavors, or preservatives.
How can I contact Chipotle Mexican Grill in Old Bridge via email?
You can contact Chipotle in Old Bridge via email at NJ.4635.OldBridge@chipotle.com.
What social media channels can I follow Chipotle Mexican Grill on?
You can follow Chipotle Mexican Grill on LinkedIn, Pinterest, YouTube, Facebook, Instagram, and Twitter.
What dining options are available near Chipotle Mexican Grill in Old Bridge?
Nearby dining options include Great Greek Mediterranean Grill for Greek cuisine, Shake Shack for burgers and American fare, honeygrow for Asian-inspired dishes, and Duck Donuts for coffee and baked treats.
Are there any convenient locations near Chipotle for banking or ATMs?
Yes, a PNC ATM is located nearby, providing easy access to banking services when visiting Chipotle.
What other services or shops can I find near Chipotle Mexican Grill in Old Bridge?
Near Chipotle, you can find healthcare services like Diamond Braces Orthodontist and Evolve Med Spa, retail stores including Target and ShopRite, as well as pet services at Woof Gang Bakery & Grooming.