Chipotle Mexican Grill

Reviews

• PO

  Precious Osuji

  5 days ago
  1.0
  This is the worst Chipotle on Earth, if you can — save yourself and go to East Brunswick location. The staff is careless, they are not properly trained in basic etiquette or customer service. They will roam around freely and laugh amongst themselves while there’s customers waiting. The sanitation is also a big issue. Came in last week with my sister. She wanted to order carne asada, the one they had was very low, only a few pieces left in the bottom and it was completely burnt. She asked if she can have some from a new batch. Usually, when something is low it’s already on its way being replaced. We unexpectedly waited around 25 minutes for a new carne asada, and they left her bowl wide open while working on other customers food. Her bowl was completely cold. This is a drive through location, so they had another station in the back, when we proposed just getting carne asada from the back station the manager gave us a very nasty remark. Not to mention, some steak slipped on the table, and they just popped it back in the bowl when it was clear there was bleach/grease residue on the table where it dropped. So unacceptable. They don’t care about the customers and these people lack simple problem solving skills. For this Chipotle to survive they need new management. I’ve never seen somewhere with more 1 star reviews than this place.
• NP

  Niko P

  Dec 28, 2025
  1.0
  Absolutely disgusted with the Chipotle in Old Bridge and as a corporation in general. I brought my order home and not much later found myself removing the back of someones EARRING from my mouth that I bit into. It must of fell off into my food while the food was being prepared, because I sure don't wear earrings. I tried to call the store to speak with a manager and the automated voice would not put me through to anyone from the store. I finally got through to customer support and the girl had the nerve to laugh after I shared my experience. I had no idea how low Chipotle's standard are for food safety and customer support. Imagine finding a bacteria infested choking hazard in your food and customer support just laughs at you and then disconnects the call without rectifying the issue.
• MM

  Mondi

  Dec 28, 2025
  1.0
  Dam it! You go through the drive-thru and you give them the correct name of the order they then hand you bag and off you go to your home on a cold winter night expecting to have a great dinner until ... you get home and find a different order in the bag they handed you. Poor Gabby (mistaken order victim #2) who will also be the other casualty of this mix up. Chipotle I understand we're human but mixing up names leaves us all now double checking our orders in the drive thru with cars lined up behind us because we don't have faith in your basic function. Sadly I had to throw out this order and not have the meal we all planned on having. It’s also dark and freezing out with snow and ice and we were not leaving our home for a 2nd round trip to make up for your error. I am truly angry as this ruined our evening meal.
• LS

  Lupy Smashin

  Dec 20, 2025
  5.0
  Honestly this chipotle is really good. I've seen the reviews and all that, I noticed how it's old grumpy people. There will be 5 people on the line, and that's more than enough, and they are doing their job by flying through the bowls and passing it down the line making sure the customer gets what they want. The thing is tho, it gets so slow because a majority of it is the customers themselves. Some of them can't make up their minds, and order so slow the line builds up, I've also seen the employees trying to help the customer order but it still does not help. At the end of the day it's always the customer. They complain about the food but YET they still come back and keep eating. The employees try their best to keep things in check, but when the customer can't make up their mind and they add more stuff to their order last minute it takes up a whole nother time to make more sides or entrees. That's the big problem. I had a burrito their yesterday and i had a small bowl, and it was good, I enjoyed it. It looked like two young minors at the line, they were doing good too despite how busy it was. The food, the service the employees bring are nothing but good, it's just the customers too that make it difficult, and I had to wait in line because of the customers getting their own orders wrong.
• AC

  Adam Chojnowski

  Dec 20, 2025
  2.0
  Needs improvement. Probably the longest Chipotle line I’ve waited on, and it was 8:30. By the time I got to the front, the staff was in this hurry to focus on everything except my order. I couldn’t get a spoonful of chicken, and when I asked for more, he used his fingers to add two pieces of chicken to a spoon… because I didn’t want “double meat”. Never seen that before. There were numerous employees, yet I’ve seen three people run a Chipotle better. The cashier was apparently busy helping make food too, although I didn’t notice they were short on anything, and disappeared to hold up the line further. I considered taking the food and just leaving the store. He finally returns, rings people up, and right as he should’ve asked me if I want my receipt, he starts helping the next customer. I was so tired of waiting I just left before I was stuck there any longer. Who is training these kids, and who is managing operations? They’re lucky the food is good but I’m going to look for other locations the next time I want Chipotle.

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