Panera Bread

4.0
396 reviews
Toasted Italiano & Balsamic Chicken Greens with Grains

About

CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCaterer
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Old Bridge Township is here with warmth and welcome. Panera Bread. Food as it should be.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Panera Bread
3809 US Highway 9, Old Bridge Township, NJ
08857, United States

Hours

Reviews

4.0
396 reviews
5 stars
214
4 stars
83
3 stars
39
2 stars
21
1 star
39

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer service experiences vary widely, with some praising staff like Barbara and Victor for their helpfulness, while others report rudeness and disorganization.

Food Quality

Many customers express disappointment with food quality, citing small portions and incorrect orders, while some enjoy the soups and sandwiches.

Cleanliness

The location is generally noted for being clean and well-maintained, although some reviews mention issues with garbage and cleanliness at times.

Management

Management is highlighted positively in some reviews for their responsiveness and kindness, but negatively in others for poor handling of customer complaints.

Order Accuracy

Frequent complaints about incorrect orders and missing items indicate a significant issue with order accuracy.
  • HS
    Harshal Shah
    Oct 30, 2025
    1.0
    I went to Panera Bread around 1 PM — right in the middle of the lunch rush. When I ordered through the app, it showed their world-famous tomato soup as available. But when my name was called, I was told they were out of it. This is peak lunch hour — how can you be out of one of your most popular items? I said that was fine and chose a different soup, but then I was given the wrong sandwich, my drink was missing, and they forgot the bread that comes with the meal. I’ve been to many Panera locations, and this one has to be the most disorganized. Unfortunately, I won’t be visiting this location again.
  • PP
    Patrick
    Oct 8, 2025
    1.0
    Rude to delivery drivers.
  • MS
    mark shwiner
    Sep 9, 2025
    2.0
    Smallest sandwich i ever had here ridiculous
  • NR
    Norma Rivera
    Aug 12, 2025
    5.0
    Its been awhile, the turkey bacon sandwich omg anazing
  • AA
    Ashri
    Jul 14, 2025
    5.0
    We had a really frustrating experience with our Panera order tonight — but I have to give HUGE credit to Victor, the manager at the Old Bridge location, for turning the whole thing around. We had ordered dinner through the Panera app around 8 p.m., expecting it to arrive by 9. When it didn’t show up, we checked the store hours and realized they actually closed at 9 — which made us panic a little. We called the store and spoke to Victor, who was so kind and apologetic. He explained that the DoorDash driver never picked up our food and it had just been sitting there. We were super disappointed — it was pouring rain, we were hungry, and it was getting late. But instead of brushing us off, Victor was patient and understanding. He offered a refund if the food didn’t make it, and after some back and forth, we decided to drive there ourselves to pick it up. Unfortunately, just as we got there, the Dasher had picked it up a minute before. Victor, who was literally standing outside in the rain after his shift, was still so sweet. Even though none of this was his fault, he apologized over and over and offered us some leftover mac and cheese, bread, and other extras — and STILL refunded our meal. He handled everything with so much grace and kindness, even though he was clearly exhausted. We were so upset when the night started, but thanks to Victor, we left feeling seen and taken care of. He honestly saved the night for us. People like him are rare. Thank you, Victor — you turned a really bad experience into one that reminded us how much a little kindness matters

Frequently Asked Questions About Panera Bread

Does Panera Bread Old Bridge Township accept reservations?

No, Panera Bread Old Bridge Township does not accept reservations.

What are the operating hours for Panera Bread Old Bridge Township?

Panera Bread is open Monday through Saturday from 7:00 AM to 9:00 PM, and on Sunday from 8:00 AM to 9:00 PM.