Dunkin'

Reviews

• CC

  Cheyenne Calderon

  6 days ago
  1.0
  Went into Dunkin today as it was raining, with my sick relative on the phone in my left ear. She stays on the phone with me in order to not be alone as she is sick and far away. I walked in Dunkin and walked up to the register and spoke to a the young man I ordered A chocolate croissant and another specialty doughnut after I ordered the specialty doughnut I started to inquire about another doughnut, asking a specific question. The owner Billie decides to point at a sign about cellphone use as if i was speaking directly on my phone she just sees it pressed against my ear. The young boy asks if I want anything else so I ask about the third donut and Billie proceeds to point at the sign telling me I will not be served and that we Need to FOCUS and help the next customer. As if I had not already ordered anything. All for my cellphone being in my left ear. Ha. So I proceeded to walk away gobsmacked and in shock how someone could be so rude and callous over a cell phone. I understand that if I was on my cell phone, shouting or even speaking loudly or even speaking at all really. But that was not the case. Over me ordering two donuts. That is not customer service. Being a rule pusher about cellphone usage is crazy work. That’s not how you speak to people either. I’m embarrassed for this location. Sadly people will return based on all the Gimmicks this location provides. Eventually it’ll be another customers turn to be dismissed for a cellphone to their ear and not be served. All for a diabetes Donut. Keep your gimmicks. Do BETTER. But you won’t. BILLIE that’s all YOU.
• CA

  Candido Alvarado

  Dec 29, 2025
  1.0
  Very poor customer service they forgot my coffee to send with uber eats when the driver went back belle was with the bad actitud saying that the uber eats false instead to say sorry she got mad l will never order again never fight with the customer
• LM

  Luis Manuel Martinez

  Dec 20, 2025
  1.0
  Pésimo servicio son 4 personas y hacen las cosas con una lentitud y casi no había gente Solo iba por dos bebidas estuve esperando más de 15 minutos entraban y salían otros clientes cuando llegaron después que yo ordené y mi orden nunca me la dieron me tuve que ir cabe recalcar que no volveré es el peor Dunkin al que he ido no lo recomiendo busquen otro .
• AM

  Andranik Melyan

  Dec 8, 2025
  1.0
  Worst service ever, purchased stuff for $20, ask for a larger bag, answer was, you want to return it we give your money back, no bags for you! They will be out of business soon.
• LL

  Lacey

  Nov 26, 2025
  5.0
  11:30am 11/26/25 Customer service was on point and made my coffee absolutely perfect 👌 I will drive out of my way to come to this location again.

Frequently Asked Questions About Dunkin'