Chipotle Mexican Grill

Reviews

• ZW

  Z Will

  Feb 23, 2026
  1.0
  Been in the area for 3 yrs, i hardly see them stocked up. Doesn’t matter what time of the evening you go, i have tried going 6pm ,7pm, 8pm,9pm they are ALWAYS out of something. I’m sick of going there just for the employees to say “we are out of that”. The only reason i still go here just coz i don’t want to drive 15 miles to get to another chipotle. No wonder the rating sucks
• LR

  Lil Rut

  Feb 7, 2026
  1.0
  I stood in line for 20 minutes , there was only 2 people infront of me and they only had one worker making food and working the cashier. The manager saw the line and no one helped the one worker making all the food
• TB

  Taylor Bolshoi

  Jan 31, 2026
  5.0
  I’m honestly really surprised to see so many bad reviews over my favorite chipotle in the state. I feel offended. I’m genuinely disgusted. I hope anyone who reads this before writing another bad review truly understands how hard each member of this staff works. And then reconsider posting your bad review. Talk to a human being first and find a compromise or an explanation before tearing into these dedicated chipotle employees online. I’m a local and I’ll admit that I’m somewhat biased but it seems as though everybody’s got this chipotle confused with a 3 Michelin star restaurant. Food, service, atmosphere. It’s pretty simple. It’s not meant to be complex. Food: it’s the most dependable in the fast food space. You know it. Sometimes we don’t even call it “fast food.” But after eating here since they opened their doors, the only knock I’ve EVER had to give was finding a stem cap or pedicel from an avocado in my bowl from time to time … woah … somebody better call the authorities. The audacity to find natural ingredients in my food (heavy eye-roll) … and you’re welcome for teaching you what that thing is on an avocado. The food is always great. Portions are good and I never leave hungry. Service: first I want to say thank you to all the staff who make everything possible and take me and my fiancé’s orders on a weekly (almost daily) basis. Here’s what I’ll ask — did the employee hustle and did they appear to be trying their best? Did they smile and greet you? Ask you how you’re doing? Did they speak clearly with a bright and approachable voice when asking what you want on your bowl or in your burrito? Did they follow proper food handling guidelines? Did they keep the place clean? If they’re out of napkins, utensils, etc. are they quick to restock it? Did they change the trash regularly before it’s overfilled? The chipotle in Newton does a damn good job and checks every box. In fact, I’ve noticed them make the necessary changes for their location and clientele. Let me explain. My fiancé and I find ourselves eating dinner at ridiculous hours of the night pretty regularly. And thank god we have chipotle to rely on. But way back when in the early days of this chipotle, they would run out of ingredients and chips at later hours. Once they started seeing that there are some crazy people in Newton who eat at 10:30pm, they upped their inventory. They made sure to meet our demands. That’s what I call a good business that’s in touch with their community. Obviously it’s smart on their part to make more sales, but they’re really here. They really want to keep improving and keep making their customers happy. Atmosphere: it’s the cleanest chipotle I’ve ever sat in … and I hardly EVER sit down in chipotle, but this one? I will. Most other locations always have grimy tables, food all over the floor, messy napkin/plasticware/straw stations, garbage overflowing from the cans … not this place. And to be quite honest, I truly believe that the regulars really notice and understand how hard the staff works to keep the place looking fresh and clean that it rubs off on us. The music is never too loud in the dining area and it’s always poppin. Whoever’s got the aux knows what’s good. Lastly: I just want to give some more flowers to the staff. We live in the apartments across the parking lot and I don’t think customers understand how hard these people really work. They’re there until 2 o’clock in the morning most nights keeping things up to code, cleaning the place from top to bottom and making sure there’s enough food ready for service the following day. All those jokes on social media about the opener and closer in the restaurant/bar/hospitality industries. They could do a whole series dedicated to this chipotle. They’ve been BATTLING being understaffed ever since they opened and I genuinely appreciate all the blood, sweat and tears each employee puts into making this place special. I smudged it out a little, but they even started writing “thank you!” on my bowls. No. Thank YOU, Chipotle of Newton!
• JS

  Jennifer Sigui

  Jan 31, 2026
  3.0
  I ask for a vinegar sauce with my salad. They said they didn't make it yet and it be a minute. So I told the lady I will wait 5mins past and still nothing. So I ask if they make it yet and they said no they are not.
• AA

  Ash A

  Jan 28, 2026
  4.0
  Placed my order through the app. Received what I ordered. However, wish they would add more protein than what they are giving out. It’s not enough for a bowl. It’s mostly just filled with rice and lettuce (if you get that). Sometimes I question if it’s worth what I’m paying for. Overall, the food tasted good.

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