Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.5
1,828 reviews
5 stars
753
4 stars
287
3 stars
243
2 stars
128
1 star
417
What are people saying?
AI-generated from recent customer reviews
Order Accuracy
Many customers reported frequent issues with incorrect orders, both in-store and through delivery services.
Customer Service
Numerous reviews highlighted poor customer service, including rude staff and lack of assistance.
Cleanliness
Some customers noted that the location was clean, while others reported unsanitary conditions.
Food Quality
Feedback on food quality was mixed, with some praising hot and fresh meals, while others complained about overcooked or unsatisfactory food.
Management Issues
Several reviews pointed to problems with management, including unprofessional behavior and poor handling of customer complaints.
- BXBingru Xie5 days ago1.0Absolutely unacceptable. I placed an order through the McDonald’s app, drove all the way there, and the store was closed. No sign, no warning, nothing. The staff refused to refund me and told me to call customer service. Then customer service insisted the store had to issue the refund. I was bounced back and forth with zero accountability from either side. This is ridiculous—how can a company this big not handle a basic refund for an order I never even received? Total waste of time and money. Fix your system and stop making customers pay for your mistakes.
- MZMINGZE ZHANG5 days ago1.0This is one of the worst experiences I’ve ever had with McDonald’s. I placed an order on the app, showed up on time, and the store was completely closed. No notice, no update, nothing. Then the real nightmare started — the store refused to refund me and told me to call customer service. Customer service then pushed it back on the store. I was literally trapped in a useless loop while both sides refused to take responsibility. It’s unbelievable that a global company can’t even process a simple refund for food I NEVER received. This level of incompetence and finger-pointing is outrageous. Fix your system, train your staff, and stop treating customers like they’re the problem.
- ACAngel D. CapchaOct 10, 20251.0Got an uber eats order and the happy metal was missing. Ordered the mc chickens without mayo or lettuce and all of the had mayo and lettuce. How hard is to get an order right? This place always miss items or mess the orders.
- VVVIRGINIAOct 10, 20254.0There's a lot of kids hanging out I think they should put more tables they have a lot of stools tables are nice when there's elderly people coming in they don't want to sit in stools they're high and they're dangerous
- S5SLF 509Oct 8, 20253.0It's McDonald's . So it's consistent - down to the ice cream machine always "broken" after 7 pm! Orders are usually correct.
Frequently Asked Questions About McDonald's
What are the opening hours for McDonald's at 621 Broadway, Newark, NJ?
McDonald's is open 24 hours every day of the week, from Monday through Sunday.
Is McDonald's drive-thru available at all times?
Yes, the drive-thru service is open 24/7 every day of the week.
What types of payment does McDonald's accept?
McDonald's accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
What services are offered at this McDonald's location?
Services include Drive-Thru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
Can I order McDonald's food for delivery or curbside pickup?
Yes, McDonald's offers curbside pickup, delivery, same-day delivery, and no-contact delivery services.
Is there a mobile app to order from McDonald's?
Yes, you can order using the McDonald's App available on Apple App Store and Google Play Store.
Where can I find the full menu of this McDonald's location?
The full menu is available online at https://www.mcdonalds.com/us/en-us/full-menu.html.
What nearby places can I visit around McDonald's at 621 Broadway?
Nearby places include Kingdom Hall of Jehovah's Witnesses, Tu Pais Restaurant, and White Castle, popular for religious gatherings and diverse dining options.
If I'm visiting the Twin City Supermarket, can I easily access McDonald's?
Yes, McDonald's is conveniently located near Twin City Supermarket, making it easy to grab a meal before or after your shopping.
How can public transit users find McDonald's near local landmarks?
McDonald's at 621 Broadway is centrally located near various landmarks like Kingdom Hall of Jehovah's Witnesses and local shops, helping transit users easily plan a visit.