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McDonald's

3.5
(1852 reviews)

Business Details

621 Broadway, Newark, NJ
07104, United States
(973) 482-3002
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
621 Broadway, Newark, NJ
07104, United States

Hours

Reviews

3.5
1,852 reviews
5 stars
765
4 stars
289
3 stars
245
2 stars
128
1 star
425

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported poor service, including rude staff, long wait times, and incorrect orders.

Food Quality

Many reviews mentioned cold or poorly prepared food, with some customers experiencing stomach issues after eating.

Cleanliness

While some customers noted that the location was clean, others reported unsanitary conditions and a lack of attention to cleanliness.

Management Issues

Several reviews highlighted problems with management, including rude behavior and lack of accountability for mistakes.
  • AT
    Adrian Torres
    Feb 5, 2026
    5.0
    Really nice McDonald's. The staff is very friendly and it's always clean. Thank you.
  • OO
    Omar
    Jan 16, 2026
    1.0
    Went in this location to purchased some chicken nuggets and fries and upon entering I wanted to wash my hands. A lady named Maria or Marie was going to clean the bathroom so I said I need to go in to wash my hands. She said no and entered and closed the door. I waited 5 minutes and she came out and then I was trying to get in and she said no again and slammed the door. I said lady, I am a customer and how are you telling me I can’t enter the bathroom. She didn’t answer. I then went to a manager whom also, said her name was Maria. I told her what happened and she went to the lady and the lady told her she has bleach on the toilet but I said, I simply wanted to wash my hands. The cleaning lady was extremely rude and really seemed to be a bit racist. Every person that works in that location is of Hispanic race. Seems a bit crazy to not have another other race in an entire restaurant. I felt super uncomfortable and will never go to that location again! Also, the food was cold and horrible.
  • LF
    Leslyn Fiawoo
    Jan 16, 2026
    1.0
    Went thru the drive thru, ordered, coffee,and oatmeal with fruit. Upon receiving the items I verified with the employee whether the oatmeal and fruit were in the bag, the young man assured me that they were. When I got to my destination, in the bag was pancake syrup with butter, and a knife and fork.
  • VC
    Victoria C
    Jan 11, 2026
    5.0
    The best attention, Iori was the cashier he was great and very helpful choosing my order
  • BH
    Bette Hernandez
    Dec 30, 2025
    1.0
    This place always disappoints. 8 times out of 10, the food is cold. 8 times out of 10, they've made me wait on the side for part of my order. 8 times out of 10, managers have a bad attitude. One time one of the managers even cursed at me and closed the drive through window on me because she wanted me to move without me checking my order to make sure it was correct before I drove off. And no, I wasnt taking my time, I just needed to make sure my order was right because I've had issues withe them getting my order wrong on previous occasions. I went there not too long ago after not going for a long time because it is the closest to my house, I waited for 25 minutes in the drive through at 3am after coming home from work, with only 1 other customer in line with me. That was a reminder of why I dont go to this McDonald's. I rated ig 1 star because there's no 0 star option.

Frequently Asked Questions About McDonald's

What are the opening hours for McDonald's at 621 Broadway, Newark, NJ?

McDonald's is open 24 hours every day of the week, from Monday through Sunday.

Is McDonald's drive-thru available at all times?

Yes, the drive-thru service is open 24/7 every day of the week.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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