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Dunkin'

3.6
(647 reviews)

Business Details

311 Springfield Ave, Newark, NJ
07103, United States
(973) 565-9020
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Newark, NJ for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
311 Springfield Ave, Newark, NJ
07103, United States

Hours

Reviews

3.6
647 reviews
5 stars
303
4 stars
101
3 stars
76
2 stars
43
1 star
124

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional staff, with many customers expressing dissatisfaction with their interactions.

Order Accuracy

Many customers reported issues with incorrect orders, including missing items and wrong food being served.

Cleanliness

Several reviews mentioned unsanitary conditions, including unclean food preparation areas and poor hygiene practices among staff.

Speed of Service

Customers frequently noted long wait times and slow service, particularly during peak hours.

Product Availability

Customers expressed frustration over frequently unavailable menu items, particularly donuts and specific drinks.
  • AA
    Abdess Abdoul
    Feb 19, 2026
    1.0
    Bad service. They charged me $1 to remove ice from my kid drink. It wasn’t Nice at all.
  • SB
    SAVELL BLAINE
    Feb 6, 2026
    2.0
    Today’s drive-through service was very bad. I ordered a lightly toasted croissant with cream cheese and a lightly toasted corn muffin with grape jelly and butter. What did I receive a lightly toasted croissant with butter and cream cheese didn’t ask for that and the corn muffin I received had butter and no grape jelly. Unacceptable. I repeated my order twice before I left the drive-through box so my order should’ve been correct. This is not the first time that I’ve had situations with that Dunkin’ Donuts in the past. It’s the closest one to me and I’m gonna have to start going to a different Dunkin’ Donuts like I did before which is further away, which I shouldn’t have to do when you have one right in your neighborhood today’s service two stars.
  • TS
    Ta-Juanna Sercey
    Jan 12, 2026
    5.0
    They just didn't have the donut I like. I can't find vanilla creme to many places in New Jersey.
  • TS
    Tito Sierra
    Nov 30, 2025
    1.0
    The people working drive thru are rude and will rush you to order. Unprofessional and uneducated. You dont like your job? Quit.
  • RB
    Regina B
    Nov 17, 2025
    2.0
    Food and drinks were awful I ordered the $6 special burnt hash browns croissant was full of butter

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' at 311 Springfield Ave, Newark, NJ?

Dunkin' at 311 Springfield Ave, Newark, NJ is open daily from 5:00 AM to 9:00 PM.

Does Dunkin' in Newark offer delivery and pickup services?

Yes, this Dunkin' location offers both delivery and curbside pickup services.

Brand Certified Facts from Dunkin'

Dunkin' partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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