Dunkin'

4.1
650 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Newark, NJ for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
1118 Broad St, Newark, NJ
07102, United States

Hours

Reviews

4.1
650 reviews
5 stars
352
4 stars
151
3 stars
70
2 stars
28
1 star
49

What are people saying?

AI-generated from recent customer reviews

Staff Professionalism

There are mixed reviews regarding staff professionalism, with some customers praising friendly service while others report unprofessional behavior and lack of attentiveness.

Cleanliness

Many customers noted that the location is clean and well-maintained, contributing positively to their experience.

Product Quality

While some customers enjoyed fresh and tasty donuts and coffee, others reported issues with order accuracy and product quality, particularly with donuts being melted or not meeting expectations.

Customer Service

Customer service experiences vary widely; some patrons appreciated the friendly and efficient service, while others encountered rude staff and poor service.

Operational Issues

Several customers expressed frustration with operational inconsistencies, such as incorrect hours of operation and issues with order fulfillment.
  • HG
    Hasanna Glaspie
    Nov 10, 2025
    1.0
    Horrible service, horrible food. It looks like someone bit the egg, the toast was hard and im not sure if that's cheese on the toast. Absolutely horrible. They won't let me post unless I click on one of the rating stars.
  • MR
    Madee Reed
    Oct 26, 2025
    5.0
    Shelteracismealifevil
  • GA
    Gorgena Abdelmesseh
    Oct 11, 2025
    1.0
    I went in around 6:40 PM today Saturday 10/11/2025 and immediately noticed a female employee wearing a hijab sitting on the counter scrolling through her phone. This is both unprofessional and a clear health code concern. When I walked in, she glanced at me briefly, then went right back to her phone without greeting or offering assistance. After waiting for about a minute, I asked if I could place an order. She looked up, seemed annoyed, and said “yes,” but didn’t get up right away. After a few more minutes, she finally got up and helped me and then went right back to sit on the counter again. When I asked to use the restroom, she said it was “closed,” though there was no sign saying it was for employees only. The overall experience showed a complete lack of professionalism and respect toward customers. Staff are paid to provide service, not to sit on counters and treat paying customers as if they’re inconveniences or their peasants. This was a disappointing experience and not what I expect from any establishment. I hope management addresses this behavior appropriately.
  • VV
    Victor (Victor)
    Sep 18, 2025
    5.0
    I had donut with a coffee and tbh they were some of the best donuts from a dunkin ive ever had they were extra fluffy today (i ordered early in the morning)
  • EA
    Evelyn Ayum
    Sep 7, 2025
    5.0
    The Ice tea is terrific. A study should be done on how to keep take out hot.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' at 1118 Broad St, Newark, NJ?

Dunkin' at 1118 Broad St, Newark, NJ is open 24 hours each day of the week.

What types of meals does Dunkin' serve at this location?

This Dunkin' location serves breakfast, lunch, and brunch meals.