McDonald's

3.5
740 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1771 Springfield Ave, New Providence, NJ
07974, United States

Hours

Reviews

3.5
740 reviews
5 stars
280
4 stars
154
3 stars
109
2 stars
56
1 star
141

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Numerous customers reported issues with incorrect orders, particularly in the drive-thru and mobile orders.

Service Quality

Feedback highlighted a mix of experiences, with some praising friendly staff while others noted rudeness and unprofessional behavior.

Food Quality

Several reviews mentioned food being served cold, stale, or not as advertised, leading to disappointment.

Cleanliness

Some customers appreciated the cleanliness of the location, while others reported unsanitary conditions.

Speed of Service

While some customers experienced fast service, many noted long wait times and delays in receiving their orders.
  • MT
    Mark Tai
    6 days ago
    5.0
    This McDonald’s is consistently one of the best in the area based on my recent drivethru experiences at 3 different locations. Fries and nuggets were crispy hot, Spicy McCrispy Deluxe was well put together, Coke tasted like it just came out of their steel containers, and fast food was fast.
  • KB
    Khadijah Biddle
    Dec 17, 2025
    1.0
    This has to be the Worst Mac Donald’s ever. My husband and I was doing door dash and we had to pick up an order at this location. The guy lied saying the order was being put together 20 minutes later we’re still waiting, another door dash delivery driver came and his order was ready! We asked to speak to the manager He said his name was Jonathan another Lie my Husband called out to him and the worker was like Oh Nooo, couldn’t even speak clear English. My husband asked for the workers name and the manager they both refused to give No one was wearing a name Tag. So my husband took pictures of them and posted it to Door Dash so I wouldn’t get penalized for there Unprofessional Behavior! Do better Mc Donald’s we are all trying to make Extra money!!
  • HG
    Helen Gabara
    Dec 14, 2025
    5.0
    We went for a Grinch meal. The kiosk was easy to use, the food arrived fast by a pleasant team member, and the atmosphere was comfortable.
  • CF
    carol Freeman
    Dec 4, 2025
    1.0
    Nasty burger, unmelted cheese, and barely warm. .. long lines, rude unhelpful young staff
  • JF
    Joanne Ferreri
    Nov 18, 2025
    2.0
    Wrong order 3x

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 1771 Springfield Ave?

McDonald's at 1771 Springfield Ave is open daily from 6:00 AM to 11:00 PM.

Is the drive-thru service available and what are its hours?

Yes, the drive-thru is available daily from 6:00 AM to 11:00 PM at this location.