McDonald's

3.5
733 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1771 Springfield Ave, New Providence, NJ
07974, United States

Hours

Reviews

3.5
733 reviews
5 stars
276
4 stars
153
3 stars
109
2 stars
56
1 star
139

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported issues with incorrect orders, especially in the drive-thru, leading to frustration and dissatisfaction.

Service Quality

Service experiences varied widely; while some praised friendly staff, others reported rude behavior and poor customer service.

Food Quality

Food quality was inconsistent, with complaints about stale fries and incorrect portion sizes, though some customers enjoyed their meals.

Cleanliness

The restaurant was generally noted for being clean, with some customers appreciating the cleanliness of the dining area and restrooms.

Operational Issues

Customers experienced problems with hours of operation and mobile order fulfillment, leading to confusion and disappointment.
  • JF
    Joanne Ferreri
    6 days ago
    2.0
    Wrong order 3x
  • MN
    Monica Nuñez
    Nov 2, 2025
    5.0
    Great and fast service.
  • RW
    Raymond Wu
    Oct 15, 2025
    4.0
    What can I say but it's a Mcdonalds.. we were on the island for vacation and someone said we got to go and try the taro pie - that it's also fried like it used to be. Checked the few around and this was the only one that had taro pie - would have been great if it had haupia but not then and there.
  • RS
    Ryan Spellman
    Oct 1, 2025
    1.0
    This is the second time I’ve ordered Uber eats and the order defaulted to coming from this specific McDonalds, this is the second time an entire meal was not packed into the order as well. That is a 100% fail rate. The answer when I called was to come in for a free meal which completely defeats the purpose of uber eats. I wasted my money again.
  • JL
    Jackie Leddy
    Aug 12, 2025
    4.0
    Food and service is nice. They always make me pull up and wait for my food on the drive thru.

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 1771 Springfield Ave?

McDonald's at 1771 Springfield Ave is open daily from 6:00 AM to 11:00 PM.

Is the drive-thru service available and what are its hours?

Yes, the drive-thru is available daily from 6:00 AM to 11:00 PM at this location.