Panera Bread

Reviews

• MA

  mako anne

  Sep 9, 2025
  1.0
  worst experience. let’s just say i walked in when the sun was up, and didn’t eat till the sun was down. i was waiting for more than 30 minutes from a kiosk order SOUP. THESE WORKERS R HELLA CONFUSED, SLOW, AND INCAPABLE. i actually feel bad for them seriously. i asked them im still waiting for my food after 29 minutes and she whispered that they are very backed up. turns out someone stole my order. never coming back…
• AP

  anaaya patel

  Jul 22, 2025
  1.0
  I don’t even know where to begin. Today, Panera didn’t just ruin my meal—they ruined my day, my trust, and almost my life. I ordered a Chipotle Chicken Avocado Melt, without chicken, because I’m vegetarian and, more importantly, severely allergic to chicken. Seems simple, right? Apparently not. The first time, they gave it to me with chicken. I tried to be understanding—mistakes happen. I politely gave it back. But instead of fixing it, they gave me an entirely different sandwich, some cilantro monstrosity with someone else’s mac and cheese on the side. They confused me for a completely different person, Sammy, just because we’re both Indian. I guess to Panera, all Indians are interchangeable. That moment hurt more than I can explain. Trying to stay calm, I took a bite before realizing it wasn’t mine and returned it. I held onto the mac and cheese, thinking maybe it was a small apology gift for the mistake. But no. After more confusion, arguing, and genuine frustration, I was accused of theft for holding onto that mac and cheese. They called me a thief. In the middle of all this, the employee insisted I ordered a full sandwich when I had only asked for a half. Every time I corrected her, I felt more unheard, more invisible. And after three tries, when they finally handed me my sandwich… it had chicken in it. Again. After clearly saying no chicken. After saying I was allergic. If I hadn’t checked, I could’ve ended up in the hospital—or worse. That’s not dramatic. That’s reality. They refused to remake it unless I paid again. They refused to believe me. They labeled me a thief, ignored my allergy, and dismissed my identity. And in the end? I left hungry. After all that, I walked out with nothing, on my way to volunteer at a hospital to help people, while I myself felt broken and starving. Panera, you didn’t just mess up my order. You messed up me. Would give zero stars if I could.
• SC

  Sabrina Carcich

  Nov 18, 2019
  5.0
  Great food and helpful people
• DD

  Debra Davis

  Feb 2, 2019
  5.0
  Great food and helpful staff!

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