Dunkin'

3.8
218 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve New Brunswick, NJ for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryNot available
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
1 Railroad Plz, New Brunswick, NJ
08901, United States

Hours

Reviews

3.8
218 reviews
5 stars
98
4 stars
57
3 stars
24
2 stars
7
1 star
32

What are people saying?

AI-generated from recent customer reviews

Customer Service

Inconsistent customer service experiences reported, with some staff being rude or unprofessional.

Cleanliness

Multiple reviews mention unsanitary conditions, including dirty floors and bathrooms.

Product Quality

Customers expressed dissatisfaction with food and drink quality, including poorly prepared items and watered-down coffee.

Convenience

The location is praised for its convenience, especially for commuters, but operational issues like late openings were noted.

Staff Attitude

Mixed feedback on staff friendliness, with some customers reporting positive interactions while others experienced disrespect.
  • NR
    Noelle Rey
    Nov 16, 2025
    1.0
    I understand the surrounding area does not permit for much pleasantries however if you do not want to work in customer service please work hard to move up in your company so you are not dealing with customers.
  • TT
    thomas taylor
    Oct 24, 2025
    3.0
    Okay where do I start? The inconsistentcy in customer service on a whole stems from the unprofessional behavior of the smart alec so-called manager named Uriel. He isn't a nice person to me or my girlfriend.... I don't know how he treats others but like I said he treats us not like how regular customers or any type of person should be treated and over charges us for the large coffee that we often buy from there daily.... Could someone please who is the higher up to the said employee please repremand him so that we are no longer being hindered by this inconvenience... Thanks . End of my Ranting
  • SK
    Shani Khan
    Oct 15, 2025
    1.0
    Worst Dunkin ever Worst Worst customer service never ever go there trust me trust me there are alot of better dunkin than this one I ordered my Coldbrew with 4 pumps of caramel First they never put Caramel in there cuz ofc yall know what 4 pumps of caramel tastes like obviously sweet there was not a single pump of it in there and when i ask the lady she said she will charge me for it im like i ordered and asked for 4 pumps and i paid for it you never put it in my drink and now you asking me to pay for it like why ? and she started fighting me for it while i already paid for what i ordered which they didnt make it right.I will definitely ask the manager to take action on it Cuz we paying for what we want we are not getting it for free.It was Wed/Oct 5 around 5:30.
  • MR
    Marisela Ramos
    Aug 2, 2025
    2.0
    Las niñas todas muy amables per un muchacho de lente .. dios q tipo para mal educado
  • RS
    Roberta Stewart
    Jun 27, 2025
    4.0
    This place is convenient to my office, service is quick and Staff are nice

Frequently Asked Questions About Dunkin'

What are the operating hours of this Dunkin' location in New Brunswick, NJ?

This Dunkin' location is open every day from 5:00 AM to 8:00 PM.

Does this Dunkin' offer delivery or pickup services?

Yes, the location offers both delivery and curbside pickup services.