Stop & Shop

4.2
977 reviews

About

Grocery StoreStop & Shop
A neighborhood grocer for more than 100 years, Stop & Shop is focused on delivering a wide assortment at a great value. Its GO Rewards loyalty program delivers personalized offers and allows customers to earn points that can be redeemed for gas or groceries. Stop & Shop customers can choose how they want to shop - in-store or online for delivery or pickup. Stop & Shop is committed to fighting hunger in its communities and working to ensure no student has to go to school hungry through the Stop & Shop School Food Pantry Program. The Stop & Shop Supermarket Company LLC is an Ahold Delhaize USA Company and employs over 50,000 associates and operates more than 350 stores in Connecticut, Massachusetts, Rhode Island, New York, and New Jersey.

Location

Stop & Shop
116 Route 35, Neptune City, NJ
07753, United States

Hours

Reviews

4.2
977 reviews
5 stars
500
4 stars
273
3 stars
127
2 stars
29
1 star
48

What are people saying?

AI-generated from recent customer reviews

Pricing

Many customers feel that prices are higher than competitors, although some appreciate the sales and promotions.

Customer Service

Service quality is inconsistent; while some employees are praised for being friendly and helpful, others are reported as rude or unresponsive.

Store Cleanliness

The store is generally clean, but there are significant complaints about the condition of the restrooms.

Product Availability

Customers appreciate the variety and freshness of products, but there are complaints about stock levels and missing items.

Convenience

The store is noted for its convenient location and ample parking, making it a preferred shopping choice for many.
  • DK
    Debra Kennedy-Yorio
    3 days ago
    5.0
    The staff is so friendly and helpful. Store is spacious and organized. Enjoyed picking out the After Holiday specials for candy.
  • BD
    Brian D
    Dec 12, 2025
    1.0
    Everything is this store is 1-2 dollars more than ShopRite or other regular store Terrible place to shop.
  • CN
    Cassandra Nealley
    Nov 8, 2025
    2.0
    It’s really concerning that the employees are flat out too lazy to do their jobs here! The entire milk cooler was empty but yet there were full racks to be stocked that could be seen. When I asked an employee for help a woman sent someone else to do it! When we got to the milk cooler I was told her couldn’t get the milk because it wasn’t his department! When I asked him to get someone who could help I was told there was no one on who could. So I went back to ask someone else who then turned around and disappeared! So they have the milk to sell but no one will stock it or get it for you so that you can buy it..awesome management and business skills! I’m sure this is exactly how to run a store..not sell the products people want to buy! Excellent haha
  • AS
    Anytime Dance Studios
    Nov 6, 2025
    5.0
    Has board head and LOL in the deli!!! Love this place!
  • GE
    Gina Economopoulos
    Oct 22, 2025
    1.0
    I had a really upsetting experience at Stop & Shop. On Thursday, October 16, 2025, around 11:15 a.m., I slipped and fell in the store because of a wet or slippery area that wasn’t properly marked or cleaned. I was shaken and didn’t think to call the police or take photos at the time, but I did report it to the store right away. They told me their insurance representative would contact me within 24 hours. She didn’t call until late Friday, when I couldn’t talk, and when I finally spoke to her Monday morning, I explained everything and told her I’d gone to Urgent Care. I called her three times trying to get a claim number and insurance information, and when she finally called back, she said Stop & Shop wasn’t liable and that I had to go through my own insurance. She also mentioned that it would take 2–3 weeks to review the video footage. It’s really disappointing how this was handled. I expected more care and concern from a company like Stop & Shop. Accidents happen, but the lack of communication and empathy made the situation worse. I hope they take customer safety and follow-up more seriously in the future. Posting this to inform others — if you ever experience a slip and fall, make sure to call police, take photos, get witness names, and document everything right away.

Frequently Asked Questions About Stop & Shop

What are the operating hours of Stop & Shop in Neptune City, NJ?

Stop & Shop is open Monday through Saturday from 7:00 AM to 10:00 PM, and on Sunday from 7:00 AM to 9:00 PM.

Does Stop & Shop offer delivery services?

Yes, Stop & Shop offers delivery services so you can shop conveniently from home.