Chipotle Mexican Grill

Reviews

• SP

  Shawn Perez

  Jan 4, 2026
  1.0
  Employees are extremely rude for no reason. The restaurant was completely empty and I was told that I was 10 minutes early to pick up an order, which was not even remotely close to the actual truth. I don't mind waiting but there is absolutely no reason to be rude to a customer because you fell behind on orders. Either management needs to retrain the employees or management needs to be replaced because this type of behavior is absolutely unacceptable.
• FM

  Faris mit

  Dec 31, 2025
  1.0
  I asked for extra chicken, but there was barely any chicken in my order. The amount of chicken I received was very small and did not feel like extra at all. I expected more chicken, but instead I got almost nothing. I also asked for extra rice, but there was barely any rice as well. The rice portion was very small and did not look any different from a normal portion. Just like the chicken, it felt like my request was ignored. Overall, I did not get what I asked for. Asking for extra chicken and extra rice should mean noticeably more food, but that was not the case here. Because of this, the order was disappointing and not worth it.
• AW

  Andrew Wagner

  Dec 30, 2025
  1.0
  I've always had issues with this location since 2018. The food quality is low compared to other locations and they are always under staffed. My last order was bland as if they forgot seasoning and the rice was barely cooked. During busy times, it could take longer than it should to place an order or even pick up an already placed order. In the end I love chipotle but my last trip two weeks ago reminded me why I don't visit this location.
• TO

  TERESA ONA

  Dec 24, 2025
  1.0
  The food is bland. I’m a regular costumer of chipotle in general. I’ve been to many locations around NJ. How can you go wrong with preparing the food when they have specific ingredients and measurements for each. I work nearby so I’ve tried the food here a few times and all those times the food comes out bland. They seriously need to hire Hispanic staff for the kitchen so they can properly add flavor.
• SG

  Seema Goldberg

  Dec 6, 2025
  1.0
  There are some serious concerns about this Chipotle location in Morris Plains on Route 10. I arrived at the designated time for my online order pickup, only to find a crowd of customers waiting by the pickup counter with no employees fulfilling orders. It took nearly 10 minutes before a young employee finally began addressing the backlog. Once she started, she announced that the restaurant was out of steak. Immediately, several other employees echoed the same message. When they asked if customers wanted to substitute another meat, I explained that steak is the most expensive option and that we would need a refund for the difference. At that moment, another employee announced that they had found the steak — it had been stored on the wrong shelf. Not only is this completely unacceptable, but it also raises serious concerns regarding proper food handling and temperature safety. Because they had to start cooking the newly discovered steak, online orders were delayed by roughly 30 minutes past their fulfillment times. This is not simply “an inconvenience”—this is a breakdown in basic operational standards. Once my order was finally ready, I went to fill my drink and was completely taken aback. The entire beverage area was filthy (see attached photos). The counter, the machine, the area underneath—everything looked like it had not been cleaned in a very long time. This alone is enough to call into question the level of oversight and leadership in this location. When I arrived home, the rice and beans were missing from my quesadilla meal. Chipotle’s “Our Commitment to You” page claims they are committed to leading in food safety, maintaining clean and sanitary restaurants, and providing a reliable, quality customer experience. This location failed every single one of those commitments: • Food safety leadership? The staff didn’t even know where the steak was kept. • Cleanliness? The beverage station was visibly and embarrassingly filthy. • Customer support? When I attempted to report these issues through Chipotle’s online chat, the system closed the conversation telling me “Your order was completed on time,” which was simply untrue. Whoever is managing this Morris Plains Chipotle should be ashamed of the conditions of the restaurant and the lack of basic operational control. Additionally, Chipotle corporate should seriously reconsider what “commitment” means if customers cannot even report legitimate concerns without being dismissed. This experience reflects a complete failure of quality standards for a restaurant.

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