Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous customers reported poor service, including long wait times, incorrect orders, and unhelpful staff.
Safety Concerns
Several reviews highlighted safety issues, including fights and a lack of response from employees during incidents.
Food Quality
Mixed feedback on food quality, with some customers receiving cold or incorrect items, while others praised the freshness of their meals.
Cleanliness
While some customers noted cleanliness, others reported dirty conditions and a lack of attention to maintaining the dining area.
Customer Experience
A few positive experiences were noted, particularly with individual employees who provided excellent service, but these were overshadowed by overall negative sentiments.
JB
Jon Bonczyk
Nov 8, 2025
1.0
Absolutely pathetic customer service every time. Refusing to make a pick up order even though it was put in for the proper time. I have always had to wait in a parking spot when I go through drive thru, they must have the same owners as the Eatontown chipotle.
RC
Rolando Ceballo
Nov 4, 2025
4.0
When on drive through
MO
Michael Orellana
Oct 25, 2025
1.0
When I went they gave me my drinks and they weren’t full then they made me wait 15 minutes for them to get my order wrong.
MM
M
Oct 3, 2025
1.0
employees do everything they can to show how much they resent mcdonalds customers and would rather not be serving them and they make sure that the food and drinks represent that animosity
KF
Karolina Dias Franco
Sep 20, 2025
1.0
Drive-thru is horrible! It takes a long time! 25 minutes for a snack to come out!