Wingstop

Reviews

• SM

  samantha morales

  Mar 14, 2026
  5.0
  Siempre que voy el lugar está muy limpio, el trato es agradable y la comida muy buena, excelentes brownies, me atendió Roque la última vez que fui y fue el más amable de todos ✨✌🏼
• NB

  nic bocci

  Mar 10, 2026
  1.0
  worst wingstop experience ever. placed my order online and called to confirm the well done fries. girl on phone kept telling me she didn't see the order. asked if she wanted order number and she said a name was needed. but still says she didn't see the order name. and hung-up the phone. i called back and asked for a manager and the same girl said she couldn't give me the manager's name. asked if there was a shift manager and she says no again. i told her it was rude to hang-up while i was still talking but by that time i was already pissed and requested refund and i said i'll be there for a refund. when i get to wingstop, the two workers, maria and a guy who says he only speaks "little" tell me they don't speak English. meanwhile the girl who answered the phone says for refund to call tmrw and speak to the manager. i tell her i don't know who i should ask for and all she says is i can't tell you that. what kind of restaurant service is this? no one out of three (3) people working speaks English or will say who the manager is. so, no food, no refund. i will never order from this wingstop ever again. i will tell my friend to get someone else to do a pickup bc i won't come here again. and this is not the first wingstop i've gone to where the service is on the level of 'don't really care' abt the customer experience. and i won't patron an establishment where people tell me they don't speak English. or tell me my order doesn't exist when email confirmation says differently. ironically enough, i was almost surprised when i asked, that the one girl actually told me her name was maria. then proceeded to say a whole lot in Spanish. and when i said i didn't understand, can you say it in English, maria just waved her hand like she didn't understand. yet the serv-safe certificate on the wall says maria contreras. after working 10hrs it shouldn't be this hard to get a sandwich and fries. and no one was capable of initiating a customer request for refund either🤔 03.13 UPDATE: called back for the manger late afternoon on 03.10 and while i was able to speak briefly with caroline, i quickly learned that English is not her first language. caroline put edwin on the phone to translate. i appreciate edwin being gracious and proactively taking some accountability for the lack of service provided, however, that was/is not his responsibility to do so. i was informed that a refund was initiated that night. in-store, but have no idea to may have conducted the authorization bc i know for a fact it wasn't done while i was in the store. however, i still do not see a refund reflected to my account. i am not aware of how much edwin translated to the manager or how much she understood, not that it matters. i won't be back here. oh, and edwin said they don't give out mangers name bc of "scams"?? doesn't make sense but ok, if that's what you say. another reason not to come back to this location.
• MA

  Mari Andes

  Mar 5, 2026
  1.0
  DO NOT GO TO THIS LOCATION. I refrained from posting this review since my sister was waiting on the supervisor named Rudy to reach back out to her. To give Wingstop a chance to hold those men accountable for their disgusting remarks. Rudy said an investigation was going to be launched and he would reach back out to my sister and follow up. I understand it takes time, but it’s been a few weeks and nothing. She called the other day and asked to speak with Rudy and he was not in, a message was left for him and he has yet to reach out to her. There were grown men working at the location on 6615 Fm 78 Rd , San Antonio Texas that were being homophobic towards my nephew who is a CHILD. My mother and nephew went there yesterday to enjoy some wings and when they sat down waiting for their order they over heard these 5 grown men who work there talking about “ if that were my son I wouldn’t allow him to come out the house looking like that” Mind you my nephew curled his own hair that day because he CAN. They were mocking and making fun of a CHILD . Who does that ? The cashier who brought my mother and my nephew their wings apologized for those barbaric men working for Wingstop. This is not acceptable and this is not OKAY. My mother expressed to the cashier how they are there to serve food not joke and make fun of a child. My mom is older and did not want confrontation with these men. I am here writing this review for her since she does not know how to leave a review herself. She regrets not saying something to the manager , who she also believed may have been joking and mocking my nephew as well. My nephew should not have been treated that way and put in a situation like that by grown men who are supposed to be doing their job and not worrying about someone’s sexual orientation. WHAT DOES IT MATTER IF HES GAY , STRAIGHT, or BI?? NO ONE SHOULD EVER HAVE TO GO THROUGH THIS SITUATION , LET A LONE A CHILD! I AM DISGUSTED AND APPALLED !! DO BETTER !!!!! … My sister has informed me Wingstop is deleting reviews being left by my nephew and his friends about the situation. Rudy , if you see this reach out to my sister. She’s waiting on you. Wingstop higher ups / corporate need to do SOMETHING about this if Rudy isn’t going to follow through with his words , this is ridiculous. If those men are still working there. Imagine what other horrible and disrespectful things they’ve said about other customers. I know this isn’t the first nor the last time this will happen.
• TA

  Thiago Alva

  Feb 8, 2026
  1.0
  Order was placed early around 6:30 was not finished by 8:30
• AN

  Aleeya Nicole

  Jan 2, 2026
  5.0
  I came here in the past, but recently I’ve been back a lot! The experience was great. Edwin is the one to go to. His energy is great, service is awesome and he actually makes me consider dining in instead of taking out. I am a store manager for a food spot so I know reviews are important and I just couldn’t not speak about my experience with him as a person. I’m telling you the food is great, fresh and the store is cleaned but I’m not gonna lie I come for his vibes!! Whoever is in charge he is awesome, keep him around!!

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