Numerous customers reported long wait times for service, inattentive staff, and forgotten orders, leading to a frustrating dining experience.
Food Quality
Mixed reviews on food quality; while some enjoyed their meals, others experienced undercooked or bland dishes, particularly with steaks and sides.
Positive Staff Interactions
Several reviews highlighted exceptional service from specific staff members, with customers praising their attentiveness and friendliness.
Management Concerns
Customers expressed dissatisfaction with management's handling of service issues and staff accountability, indicating a need for improved oversight.
Curbside Pickup
Curbside pickup service received positive feedback for efficiency and accuracy, with many customers appreciating the convenience.
KO
Keith Ocheski
3 days ago
1.0
Where to start.. wanted to take my family of 6 out for a nice family dinner. Arrived and were immediately seated, so far so good, 20 minutes later our server decides to appear and welcome us and take drink orders. Two of us are excited to try the featured “Croc-Tail” drink special, another ordered smoked old fashioned and the others, some beers. 5 minutes later our waitress appears and we are informed the bar is out of “Croc-Tails” but we can have 2 plastic crocodiles as a consolation prize. Ok pivot to other drinks. Order Blooming Onion app now… ahead of main order to give extra time to come out. Wait a solid 15 minutes for drinks, no blooming onion yet. Main orders are made including one person who wanted soup as entree, some steaks and 2 “Perfectly Grilled Sslmon” entrees. Only now do they offer us bread, unfortunately they didnt give us bread plates. Finally bring drinks but server (who took order) has no idea who ordered what. Old Fashioned was smoky but in sticky glass with soda straw.
Next up, Blooming Onion app….NOPE! Salads and the soup that was supposed to be entree. Ask about onion and told they are working on it, salads before apps, no bueno. Finally bring onion and good as usual.
Onwards... entrees.. well let’s say the salmons were Perfectly …….”Raw”.. server has disappeared from the restaurant, finally returns and we show her raw salmons. Response.. let me get the manager. Great! 5 min… 10 min.. waiting, finally grab busboy and ask him for manager. Finally manager shows and immediately credits us for the salmons .. but rest of us are done eatIng so dinner ruined .. manager does offer a free dessert to go. Server nowhere to be found, dirty dishes still on table, just want the bill so we can leave. 20 minutes later.. we finally get bill. Amazingly it’s accurate, Tip commensurate with service received.
Just a terrible experience from start to finish and will not be returning anytime soon. Outback? More like out backwards I’ve never been served disappointment so fast.
DA
David Ahn
3 days ago
3.0
I don't understand why they made us sit on booth that is for 6, 8 people (with separate table) & made other guests sitting right next to us (i am sure they were confused too) while there were 4, 5 empty booths & no waiting
Steak was okay but had too many fat
Our server forgot & didn't notice that we didn't have utensils & napkins so we waited until the foods came out (we were eating breads and patiently waited)
SM
Steve Mandell
Jan 29, 2026
1.0
The dinner made White Castle taste great
Went ther once before and forgot how bad it was
A disgrace that they serve food that taste like this The bread was good
XF
XtraStrength Fukitol
Jan 24, 2026
2.0
In terms of food quality, this is one of the better Outbacks in the region, which is why we often drive out of our way to visit this location even though it's nearly twice as far as the closest location. Unfortunately, we have had the wait staff fraudulently charge our payment method on two separate occasions. In both cases we paid with a card and gave the wait staff a 20%+ cash tip. The wait staff then initiated a separate charge on our card to give themselves a second tip. Management refunded us both times, but provided no apology and gave no indication that the thieving wait staff would be held accountable, which suggests the problem is not taken seriously. The fact that it happened a second time well over a year later confirmed what we already suspected. The next time it occurs I intend to file criminal charges.
PD
Pj Dimperio
Jan 17, 2026
3.0
Even though we got two steak salads the take out came with no plastic ware and no dressing on the salads. I even asked for extra dressing I wish I had double checked. Ty. Beth.
Frequently Asked Questions About Outback Steakhouse
Where can I find information on gluten-free menu items?
We can recommend several items on our menu specifically for gluten intolerance. Please [click here](https://www.outback.com/nutrition/gluten\-free) to view our gluten\-free menu
Where can I earn dine rewards?
Visit Outback Steakhouse, Carrabba's Italian Grill, Bonefish Grill and Fleming's Prime Steakhouse \& Wine Bar participating locations.
Where can I download the NEW Outback App?
Our App has been upgraded with a new look and exciting features! It's the fastest, mobile way to enjoy our bold flavors thru curbside takeaway \& delivery. Get it on Google Play or download on the AppStore – [Learn More](https://www.outback.com/app?useCache=false/)
How do I find out more information about being an Outbacker?
We're always looking for dedicated, fun\-loving people to help make our restaurant a success! For more information [click here](http://bit.ly/39L8aoI3112).
What are the regular operating hours for Outback Steakhouse in Ledgewood?
Outback Steakhouse in Ledgewood is open Monday to Thursday from 11:00 AM to 10:00 PM, Friday and Saturday from 11:00 AM to 11:00 PM, and Sunday from 11:00 AM to 9:00 PM.
Does Outback Steakhouse offer a happy hour? If so, when is it?
Yes, Outback Steakhouse offers happy hour daily from 4:00 PM to 6:00 PM.
What types of meals does Outback Steakhouse serve?
Outback Steakhouse serves lunch, dinner, and has happy hour offerings.
What are the pickup and delivery options available at Outback Steakhouse?
Outback Steakhouse offers in-store pickup, curbside pickup, delivery including same-day delivery, and no-contact delivery.
Is Outback Steakhouse suitable for families and does it have accommodations for children?
Yes, Outback Steakhouse welcomes families and offers a children's menu along with high chairs and other family-friendly amenities.
What payment methods are accepted at Outback Steakhouse?
Outback Steakhouse accepts American Express, Mastercard, Visa, Apple Pay, Android Pay, and cash.
Where can I find gluten-free menu options at Outback Steakhouse?
You can find gluten-free menu options at Outback Steakhouse by visiting their dedicated gluten-free menu page online at https://www.outback.com/nutrition/gluten-free.
Are there any nearby grocery stores where I can shop before or after dining at Outback?
Yes, Ronetco Supermarkets Inc, a grocery store and pharmacy, is nearby and convenient for shoppers visiting Outback Steakhouse in Ledgewood.
What wellness or fitness centers are near Outback Steakhouse for customers interested in health and holistic services?
Nearby wellness options include Deep Wellness Center specializing in vitamins and acupuncture, and K&P Holistic Health & Healing Arts which offers yoga and gym services.
Are there other dining options near Outback Steakhouse in Ledgewood?
Yes, Delizia Pizza Kitchen offers Italian cuisine, and Ichiban Sushi serves Japanese food, both are nearby dining options to explore before or after visiting Outback Steakhouse.
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