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McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers reported a mix of experiences with service, ranging from quick and friendly to slow and rude interactions.
Order Accuracy
Many customers expressed frustration over incorrect or incomplete orders, particularly at the drive-thru.
Food Quality
Feedback on food quality was inconsistent, with some praising fresh and hot items while others complained about cold or poorly prepared food.
Cleanliness
The cleanliness of the restaurant received positive remarks, although some customers noted issues with restrooms and overall maintenance.
Management Issues
Several reviews highlighted poor management and staff behavior, with calls for better training and customer service practices.
MG
Mildre Guticoll
Nov 4, 2025
1.0
Today I visited this Macdonald and the employee who gave me very bad attention gave me a cold hamburger and I asked her to change it for me and I took the products with her hand I took it back to the microwave and heated my hamburger and brought it to my table I don't think it's highest
TL
Tammy Lynn
Oct 29, 2025
5.0
One of the best McDonald's I've been to in awhile. The service was quick, food was made perfectly and our order was right. Keep up the good work, guys. You're awesome!!
RB
Rita Book
Oct 11, 2025
1.0
Cold tasteless fries not even salted chicken nuggets dry and flavorless. Hard like they sat for hours. Drive up window not real friendly. I wont be back anytime soon.
JR
Jim Reinhardt
Sep 23, 2025
1.0
avoid at all cost. be afraid of the food. horrible workers, horrible management, location should be shut down. zero stars.
AA
adrianna__
Sep 22, 2025
1.0
This honestly has to be the worst experience I’ve ever had at a McDonald’s. First, they messed up our order mistaking it for someone else’s. Instead of fixing it politely, this young woman who looked like a teenager with long light brown hair in a ponytail who was working the window got visibly annoyed and started cursing in Spanish to her coworker (not knowing me and my friend both speak Spanish!) When she came back to hand us our food, she intentionally dropped it as she was handing it to us, and didn’t apologize or even acknowledge what she did. She acted like the mistake was our fault the whole time. We just wanted to get our food, it isn’t our fault you messed up our order.
Then she told us to park and wait for the smoothie. We accidentally parked in the wrong spot, and instead of just coming over and asking us to move politely, she obnoxiously yelled at us loudly and very rudely over an honest mistake. Genuinely appalled with how I was treated. Her attitude the entire time was nasty, hostile, and extremely unprofessional, and it completely ruined our night.
To make it worse, when I got home and tried to call the store several times to tell management about the way we were treated, they declined our calls completely. They refused to take our calls at all!! We could not reach anybody.
This location needs better management and staff who actually respect customers. That young lady working the window genuinely treated us like scum! Beyond disgusted and disappointed. Will be going to the other McDonald’s from now on. Do not waste your time here.
What are the operating hours of McDonald's in Ledgewood, NJ?
McDonald's in Ledgewood, NJ is open 24 hours a day, seven days a week.
Does this McDonald's location offer drive-through service?
Yes, this McDonald's location has a drive-through that operates 24/7.
Which payment options are accepted at McDonald's on 1117 Route 46 West?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Can I order McDonald's food for delivery or curbside pickup?
Yes, this location offers curbside pickup, delivery, same day delivery, and no contact delivery services.
How can I order McDonald's online or via their app?
You can order online at https://mcdonalds.order.online/business/-5579 or use the McDonald's App available on the Apple App Store and Google Play Store.
Does McDonald's in Ledgewood have free WiFi available?
Yes, WiFi is available at this McDonald's location.
What are some nearby fast food options close to McDonald's on Route 46 West?
Nearby fast food options include KFC and White Castle, providing alternative dining choices in the area.
Are there any nearby services where I can send packages while visiting McDonald's?
Yes, UPS Access Point location and the United States Postal Service are nearby for convenient shipping and courier services.
What other amenities are close to McDonald's that customers can visit?
Customers can visit nearby stores and services like Walgreens (pharmacy), Advance Auto Parts, and Moove In Self Storage for additional needs.
Where can I learn more about McDonald's menu and rewards program?
You can view the full menu at https://www.mcdonalds.com/us/en-us/full-menu.html and join MyMcDonald's Rewards for points and free food at https://www.mcdonalds.com/us/en-us/mymcdonalds.html.