Chipotle Mexican Grill

2.6
490 reviews
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About

Mexican Restaurant
Chipotle Ledgewood Commons is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
461 Rte 10, Ledgewood, NJ
07852, United States

Hours

Reviews

2.6
490 reviews
5 stars
129
4 stars
42
3 stars
40
2 stars
38
1 star
241

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff, long wait times, and issues with order accuracy.

Portion Sizes

Many reviews highlighted consistently small portion sizes, leading to dissatisfaction with value for money.

Cleanliness

The restaurant was often described as dirty, with unclean tables and food areas, contributing to a negative dining experience.

Food Quality

Several customers experienced issues with food quality, including undercooked rice, stale ingredients, and food safety concerns.

Management Issues

Reviews indicated a lack of effective management, with staff appearing disengaged and unmotivated, impacting overall service and food availability.
  • RR
    Rosemarie Rogers
    Dec 31, 2025
    5.0
    Good, fresh food.
  • WE
    W E
    Dec 31, 2025
    5.0
    Great, fast service
  • EK
    Emrah Karataş
    Dec 21, 2025
    1.0
    This is the only Chipotle location where I seem to have an issue every time I visit. This was my most recent experience: I ordered three chicken bowls and one steak bowl, and the employee flat-out said there was no more steak. That’s like going to McDonald’s and being told there are no hamburgers. The employee then packed all four bowls into one bag along with the guac and sauce sides. When I picked up the bag, one of the sauce containers had opened and spilled all over everything. When I brought this to their attention, instead of receiving an apology, I was told to “chill out.” This is by far the worst Chipotle location I’ve been to, which is really disappointing.
  • BP
    Brandon P
    Dec 20, 2025
    4.0
    Ordered a steak bowl with brown rice for pickup. The portion size was solid, but the steak was tough and had an off, stale taste. I had read the reviews beforehand and ordered anyway for convenience since it was on my route. In hindsight, it would have been better to take the extra time and go to the Flanders location instead.
  • BB
    Bradley
    Nov 27, 2025
    1.0
    My fiance and I went here on 11/26 at around 9:30 PM, 2/4 employees were sitting down eating their own chipotle while we were waiting to get served. When two of the working employees (the nice Hispanic lady with glasses and a young black man) told us we would get served soon, I asked about the BOGO deal. They let the other two non working employees answer, and they told us that they were no longer serving the deal “because their boss told them so”. I showed them on the official Chipotle website that it was from 4PM to close local time. This location closes at 11PM. When they told us they wouldnt give it to us, we left. I made it very clear that what they were doing was wrong: having only two employees mentioned above working while the other two (Another Hispanic woman with a lot of eyeliner/mascara and a young white boy) are just sitting having conversation and eating their chipotle while there’s people waiting to be served, and then not respecting the BOGO deal to not only just my fiance and I but to another couple that was waiting for their food too. I then went to Flanders Chipotle, where I DID receive my BOGO deal. This was absolutely ridiculous, and the two employees need to be held accountable and terminated because I guarantee we were not the only people they refused to service. And if the two lazy employees see this review, shame on both of you. Your job is to serve food, you’re acting like you’re working a blue/white collar job. Don’t want to work? Then don’t work. I have already called corporate and made a complaint but wanted to make sure something actually gets done from this. To the general/field manager: check CCTV, I guarantee you will see everything that went down. 11/26 at around 9:30PM.

Frequently Asked Questions About Chipotle Mexican Grill

What is Chipotle Mexican Grill at Ledgewood Commons known for?

Chipotle Ledgewood Commons is a fast-casual restaurant chain famous for its customizable menu including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.

Where is Chipotle Mexican Grill located in Ledgewood?

It is located at 461 Rte 10, Suite C100, Morris, Ledgewood, NJ 07852, USA.