Chipotle Mexican Grill

2.7
716 reviews
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About

Mexican Restaurant
Chipotle Mercer Mall is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
3371 US Highway 1, Lawrenceville, NJ
08648, United States

Hours

Reviews

2.7
716 reviews
5 stars
210
4 stars
83
3 stars
58
2 stars
44
1 star
321

What are people saying?

AI-generated from recent customer reviews

Staff Attitude

Numerous reviews highlighted rude and disrespectful behavior from staff, with customers feeling ignored and humiliated.

Food Quality

Many customers reported issues with food quality, including undercooked rice, small portions, and overly salty dishes.

Cleanliness

The restaurant was frequently described as dirty and poorly maintained, with unclean tables and floors.

Service Efficiency

Customers experienced long wait times and disorganization, often citing understaffing and slow service as major issues.

Order Accuracy

Multiple reviews mentioned incorrect orders, missing ingredients, and poor handling of mobile orders.
  • KL
    Kelly Leggio
    Dec 31, 2025
    1.0
    Terrible workers. Elnasia is horrible! Laughing and joking about a customer (me) right in front of me. Totally disrespectful and I felt humiliated. She also doesn’t know what she’s doing because she’s charging for toppings. She’s extremely rude and should be fired. It’s also not appropriate for workers to suggest that I pay them privately in the back of the restaurant for free food. You need new employees.
  • TN
    Tim Nist
    Dec 29, 2025
    1.0
    This place is horrible, placing an order on line is impossible at times by saying “can’t not process at this time”. STAY AWAY THEY SUCK
  • ED
    Emilio DiCicco
    Dec 26, 2025
    5.0
    me and my crew were shoveling and the kind workers offered us chips and drinks and were overall really kind and generous i would recommend coming here
  • SS
    Sneha Sareen
    Dec 17, 2025
    1.0
    Everyone at this location acts like they absolutely hate their jobs and would rather be anywhere else. Customer-facing roles should be filled by people who actually want to interact with customers. They can’t even fold burritos properly — they’re always falling apart, then they try to double wrap them and still mess it up, and somehow the solution is offering an empty bowl. If I wanted a bowl, I would’ve ordered one. This is a constant issue at this location. There’s zero effort or care put into making the food, and the overall vibe is that customers are an inconvenience.
  • KS
    Kosta Scharko
    Dec 6, 2025
    1.0
    Chipotle has absolutely gone downhill, and this location is one of the worst I’ve ever stepped into. The place is flat-out filthy—food smeared across the tables, rice and scraps all over the floor, like nobody has bothered to clean since the night before. I came in during late lunch, and there were only a few people inside, yet somehow not a single employee bothered to acknowledge me. I stood right at the counter—literally right in front of the glass—with zero line, and still waited almost 10 minutes before anyone even walked over. And when someone finally did, they acted like taking my order was a chore. The portions were laughable. They piled on more lettuce and cheese than anything else, and the actual meat serving looked like something you’d give to a toddler. For the price they're charging, it’s ridiculous. If I wanted a bowl of mostly lettuce, I would’ve gone to a grocery store. I reached out to customer service, and—shockingly—they were absolutely useless. Generic responses and no attempt to make it right. Clearly they don’t care. I will never come back to this location. Ever. I’ll take my money to Qdoba instead, where the portions are actually worth the price, the staff remembers how to treat customers, and the restaurant doesn’t look like it’s been neglected for an entire week.

Frequently Asked Questions About Chipotle Mexican Grill

What types of food does Chipotle Mexican Grill at Mercer Mall offer?

Chipotle offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, real ingredients without artificial colors, flavors, or preservatives.

What are the hours of operation for Chipotle Mexican Grill at Mercer Mall?

Chipotle Mercer Mall is open daily from 10:45 AM to 11:00 PM.