Wendy's

3.4
1035 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
388 Highway 35, Keyport, NJ
07735, United States

Hours

Reviews

3.4
1,035 reviews
5 stars
376
4 stars
199
3 stars
155
2 stars
89
1 star
216

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported frequent issues with incorrect orders and missing items.

Food Quality

Several reviews mentioned that the food quality has declined, with complaints about cold, stale, or poorly prepared items.

Cleanliness

Customers noted that the restaurant's cleanliness is inconsistent, with some finding it clean while others described it as dirty and in need of maintenance.

Customer Service

Mixed feedback on customer service; some praised friendly staff while others reported rude behavior and poor communication.

Drive-Thru Efficiency

The drive-thru service was often criticized for being slow and inefficient, with long wait times reported.
  • JL
    Jill Lewandowski
    Nov 12, 2025
    4.0
    Staff is always nice and the store is very clean. Sometimes you don't get exactly what was ordered, but close.
  • ND
    Nick DAmato
    Oct 16, 2025
    1.0
    the worst Wendy's ive ever been to, consistently. it's almost a guarantee that something in the order will be wrong, even if its very basic. the food is also nowhere near as good as other Wendy's. disappointment every time
  • SM
    Sorangel Margulies
    Sep 26, 2025
    4.0
    When your hungry, & there's bumper to bumper traffic, this is the place for me to stop. I go in place my order, grab it to go, & enjoy my frosty while listening to my tunes, & either have chili, or once in awhile a burger usually to go, I really enjoyed the mushroom burger it was one of my all-time favorites, but its gone now, so it's usually the chili, which I often take home then add more onions, & more beans, the new ice-cream frosty in delicious! So I have to take more steps, thank goodness it's no big deal as I have so much energy as I indulged in most of it then put the rest aside for my coffee, & am a very happy camper! This location the few times I went in was very clean. The manager Marina was also very nice! I enjoy getting great customer service, & have found that location to be a place clean & friendly!
  • JH
    Jade Hartley
    Sep 20, 2025
    2.0
    I ate most of it to look down and see what I ate 💔 I threw up afterwards. People there are nice but come one
  • VT
    Valerie Tucker
    Sep 3, 2025
    1.0
    If I could give a negative review, I would. They said they had Pepsi. They literally did not tell me they didn’t have it and instead handed me a cherry coke. When I asked what it was and tasted it I said it was wrong and asked what it was the guy literally said he had no idea and that they just gave me the closest thing instead of telling me they didn’t have that and asked me if I wanted something different. The sprite they had was also atrocious. It tasted like it had straight mold in it. My chicken nuggets tasted like honey mustard was smeared on them before buying them. Awful service.

Frequently Asked Questions About Wendy's

Is Matawan #18 Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.