Wendy's

3.4
1042 reviews

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
388 Highway 35, Keyport, NJ
07735, United States

Hours

Reviews

3.4
1,042 reviews
5 stars
376
4 stars
202
3 stars
155
2 stars
89
1 star
220

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported issues with incorrect orders, missing items, and wrong food being served.

Service Quality

Feedback indicates inconsistent service, with some staff being friendly while others were rude or unhelpful.

Food Quality

Numerous reviews mentioned that the food quality has declined, with complaints about cold, stale, or poorly prepared items.

Cleanliness

Several customers noted that the restaurant's cleanliness was lacking, with dirty tables and unsanitary conditions.

Drive-Thru Efficiency

Customers frequently complained about slow service and long wait times in the drive-thru.
  • AD
    Ali Dh
    Jan 2, 2026
    1.0
    What a waste of time ever time I door dash food from here they always forget it and as I’m typing this they forgot food from my order save ur self the money and go to the McDonald’s 1 minute away
  • MK
    Michael Katz
    Dec 29, 2025
    1.0
    They charge for sauce after spending over $30 on fast food thats ridiculous
  • AA
    Alex
    Dec 28, 2025
    2.0
    Staff is friendly enough, store is in terrible condition.
  • KS
    Kathleen S.
    Dec 9, 2025
    5.0
    They have a set of shelves for mobile order pickup but order was found at the counter. Order was correct and the people behind the counter were very nice. All of the sauces were included, and there was a straw in the bag. Very pleased with the service here.
  • AG
    Anna Gibson
    Nov 24, 2025
    1.0
    unfortunately this Wendy's location is just badly run. Everytime I come I have to triple check my order because things usually aren't correct. The person at the front usually works in slow motion and refuses to yell out orders so you just stand there forever not knowing your order is ready.I try to talk to them and have an interaction but they are always not willing in any way to speak and let me know which is my order etc. I never use the drive thru because it's always extremely slow or I get the wrong food. I understand food service can be tough but it's very frustrating having to deal with this level of service. I think they just need a bit more training and an attentive manager.

Frequently Asked Questions About Wendy's

Is Matawan #18 Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the operating hours for Wendy's at 388 Highway 35, Keyport, NJ?

Wendy's at 388 Highway 35, Keyport, NJ is open daily from 6:30 AM to 2:00 AM.