Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Many customers reported frequent issues with incorrect orders and missing items.
Food Quality
Several reviews mentioned that the food quality has declined, with complaints about cold, stale, or poorly prepared items.
Cleanliness
Customers noted that the restaurant's cleanliness is inconsistent, with some finding it clean while others described it as dirty and in need of maintenance.
Customer Service
Mixed feedback on customer service; some praised friendly staff while others reported rude behavior and poor communication.
Drive-Thru Efficiency
The drive-thru service was often criticized for being slow and inefficient, with long wait times reported.
JL
Jill Lewandowski
Nov 12, 2025
4.0
Staff is always nice and the store is very clean. Sometimes you don't get exactly what was ordered, but close.
ND
Nick DAmato
Oct 16, 2025
1.0
the worst Wendy's ive ever been to, consistently. it's almost a guarantee that something in the order will be wrong, even if its very basic. the food is also nowhere near as good as other Wendy's. disappointment every time
SM
Sorangel Margulies
Sep 26, 2025
4.0
When your hungry, & there's bumper to bumper traffic, this is the place for me to stop. I go in place my order, grab it to go, & enjoy my frosty while listening to my tunes, & either have chili, or once in awhile a burger usually to go, I really enjoyed the mushroom burger it was one of my all-time favorites, but its gone now, so it's usually the chili, which I often take home then add more onions, & more beans, the new ice-cream frosty in delicious! So I have to take more steps, thank goodness it's no big deal as I have so much energy as I indulged in most of it then put the rest aside for my coffee, & am a very happy camper! This location the few times I went in was very clean. The manager Marina was also very nice! I enjoy getting great customer service, & have found that location to be a place clean & friendly!
JH
Jade Hartley
Sep 20, 2025
2.0
I ate most of it to look down and see what I ate 💔 I threw up afterwards. People there are nice but come one
VT
Valerie Tucker
Sep 3, 2025
1.0
If I could give a negative review, I would. They said they had Pepsi. They literally did not tell me they didn’t have it and instead handed me a cherry coke. When I asked what it was and tasted it I said it was wrong and asked what it was the guy literally said he had no idea and that they just gave me the closest thing instead of telling me they didn’t have that and asked me if I wanted something different. The sprite they had was also atrocious. It tasted like it had straight mold in it. My chicken nuggets tasted like honey mustard was smeared on them before buying them. Awful service.
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Keyport, NJ?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Keyport, NJ into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (732) 566-3628.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does Matawan #18 Wendy’s serve breakfast?
Yes, this Wendy’s location in Keyport, NJ serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the operating hours for Wendy's at 388 Highway 35, Keyport, NJ?
Wendy's at 388 Highway 35, Keyport, NJ is open daily from 6:30 AM to 2:00 AM.
Does this Wendy's location offer drive-through service?
Yes, the Wendy's in Keyport offers drive-through service every day from 6:30 AM to 2:00 AM.
Can I order Wendy's food for delivery or takeout at this location?
Yes, this Wendy's location offers both delivery and takeout services. You can order through their app or online at order.wendys.com.
Is Wendy's in Keyport open for breakfast?
Yes, the Keyport Wendy's serves breakfast including combos, sandwiches, coffee, and sides.
What payment options are accepted at Wendy's Keyport?
Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa at this location.
How can I provide feedback or contact this Wendy's location?
You can provide feedback to the Customer Care team via the contact page or call (732) 566-3628 to reach this Wendy's directly.
Where can I find Wendy's menu and nutritional information?
The menu and nutritional information are available online at menu.wendys.com, in the Wendy's app, and at the restaurant.
What nearby places can I visit around Wendy's at 388 Highway 35?
Nearby places include the bp gas station, Route 35 Tire Center & Auto Repair, Cherry Blonde Salon & Tanning, Tony's Pizza and Restaurant, McDonald's, Baskin-Robbins, and Sprouts Farmers Market.
How can nearby gas stations like bp benefit a visitor to Wendy's in Keyport?
After enjoying a meal at Wendy's, you can conveniently fuel up or use car wash services at the nearby bp gas station located close by on Highway 35.
Are there nearby gyms or recreation centers close to Wendy's where I can visit before or after dining?
Yes, the Fiorendo Sigismondi Community Center, Community Center Cliffwood Beach, and LA Fitness are nearby options for gym and sports activities.