Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Jersey City Subway® Restaurant at 1 Exchange Pl brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Numerous reviews highlighted extremely poor customer service, with staff being rude, unhelpful, and dismissive towards customers.
Food Quality
Customers frequently complained about the quality and portion sizes of the food, noting that sandwiches were often skimpy on ingredients and poorly prepared.
Cleanliness
Several reviews mentioned unsanitary conditions in the restaurant, including dirty tables and blocked restrooms.
Pricing Issues
Many customers expressed frustration over high prices compared to other locations, with some feeling they were being overcharged for subpar food.
Operational Hours
Customers reported inconsistent closing times, with some being turned away before the posted closing hour.
ST
Sayali Tandel
3 days ago
1.0
They cancel the order if you apply promotions via App. Do not recommend this store.
SD
Souvik Dutta
Feb 22, 2026
1.0
The prices in store are higher than on their website. The owner is clearly trying to steal. The footlong veggie delite costs $9.99 online but $15 in the store. All chairs are perpetually of limits and the bathroom is always out of order.
CM
Chris McCraw
Feb 20, 2026
1.0
Just received my DoorDash order - and highly disappointed. There's no way this Sweet Onion Teriyaki should cost $15. There's literally no meat.
KN
Kshitij Shohel Noorani
Jan 21, 2026
1.0
I visited this location bearing in mind, will have at least if nothing, a sandwich on a cold day we’re coming out. Was it so difficult.
I placed the order on the app which allowed me and they accepted promotions, which is why it allowed me to select this location in the first place. And after placing the order when I go there, she says we do not hon your request and cancel the order on me.
After which she is not even apologetic about that, but says we do not honor any promotions.
How pathetic can anyone be in a customer service industry, to not even have any sort of apology for having somebody place an order and cancel on them just because they don’t honor any promotions?
She wouldn’t even request me to place another order or something they could work it out for me on the next order right place which shows how dim they are and how less they care about this.
Just because you have a good location does not mean you don’t have to provide customer service and it is clearly proven in this encounter, and that does not reduce the fact that after this review like you can see the previous review reviews, they don’t care, and also does not care about the Subway like the company or the corporate taking any action on them.
MP
Mitul patel
Jan 17, 2026
1.0
Ordered veggie sandwich twice, thru online order, with toppings i wanted.
Both the time they were wrong, lettuce were off, didn't get jelepeno as i hoped, same as other ingredients.
For veggie person mostly we dnt get option, but if they lack on those portions on vegetable sandwiche then i am not sure what to say....
Its all good as long as they can make vegetarian sandwiches right... Its pretty simple
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