Chipotle Mexican Grill

3.2
747 reviews
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About

Mexican Restaurant
Chipotle Journal Square is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
26 Journal Square, Jersey City, NJ
07306, United States

Hours

Reviews

3.2
747 reviews
5 stars
297
4 stars
105
3 stars
49
2 stars
36
1 star
260

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude and unprofessional staff, with many experiences highlighting a lack of attentiveness and poor customer service.

Food Quality

While some customers enjoyed the food, many complaints were made about undercooked rice, incorrect orders, and small portion sizes.

Cleanliness

Several reviews mentioned unsanitary conditions in the restaurant, including dirty tables and food preparation areas.

Order Accuracy

Numerous customers experienced issues with incorrect orders, missing items, and inadequate portion sizes, leading to frustration and dissatisfaction.
  • RR
    Rishiraj
    3 days ago
    5.0
    Very good food . Place is clean and hygienic. Good staff especially Iyana and michael are the best people there . Had fun
  • DD
    D
    5 days ago
    1.0
    As far as I know, the Chipotle store closes at 11 PM, and we visited around 9 PM. Despite that, one of the employees, a white guy, was rushing us as if the store were about to shut down. He was extremely rude and acted like he was working for free or being forced to be there. My message to the owner is simple: ask your employees to treat paying customers with basic respect. If they do not want to work, then they probably should not be working at all. We are not coming to your store to get free food, we are paying for it, and the last thing we want to deal with is nonsense attitude from employees who clearly dislike their job. There were two employees in total who were rushing us for absolutely no reason and throwing attitude the entire time. Honestly, their behavior was unprofessional and embarrassing. These two employees made the experience miserable, and because of them, we will not be returning to this location. That said, the cashier lady was very polite and respectful, and she was the only employee who behaved professionally during our visit.
  • TN
    Tiffany Nguyen
    Dec 28, 2025
    2.0
    Yo like no joke learn how to wrap a damn burrito its only this location I swear .
  • AA
    Aaron Asbury
    Dec 12, 2025
    2.0
    This place use to be good. First the quality started going downhill so I came less. Now they have managers policing the chicken. Tonight I ordered double chicken and a worker put in two scoops. The manager asked his employee to take chicken out of my bowl and he proceeded to take a half scoop out. I pushed back on it and said I would leave if they didn't put it back because I am not paying for double and getting 1.5. They relented and put the chicken back in, but the manager was really grumpy about it. This company is losing customers left and right over portions they really should measure it with a scale.
  • KM
    Kyra Marshall
    Nov 24, 2025
    5.0
    If you’re lucky enough to find yourself at a Chipotle location staffed by a certain tattooed worker—especially on a busy Saturday—consider yourself in good hands. This employee is a standout example of how personal style and professional prowess can merge seamlessly in a fast-paced work environment. From her meticulously crafted tattoos to her exceptional ability to work under pressure, she embodies the qualities that make her an invaluable asset to her team and an absolute favorite among customers. First impressions often start with her tattoos. Beautifully inked and artfully displayed, her tattoos are a testament to her individuality and personal history. But these tattoos are more than just decoration; they serve as a reflection of her resilience and unique perspective on life. It’s clear that every design tells a story, offering insight into the person behind the apron. They speak to a character that’s not afraid to stand out, and this confidence carries over into her work ethic. When it comes to handling the demands of a busy Chipotle kitchen, this employee is a true professional. Chipotle, known for its quick service and high-volume atmosphere, can be an intense place to work, especially during peak hours. The kitchen can quickly become a whirlwind of orders, pressure, and chaos. Yet, this worker stands firm. She thrives under the rush, maintaining her composure when others might falter. Her ability to stay calm in the most stressful moments is remarkable—where others see stress, she sees an opportunity to deliver exceptional service. This calm under pressure isn’t just about keeping things in order behind the counter. It translates into the way she manages customer interactions as well. Whether it’s explaining the day’s special or customizing a burrito with a smile, she exudes patience and attentiveness. Her tattoos often spark conversations, and instead of seeing them as a distraction, she uses them as a bridge to connect with customers on a personal level. It’s this human touch that elevates the experience, making her not just an employee, but someone who leaves a lasting impression. In addition to her customer service skills, her work on the line is fast, efficient, and precise. Despite the hustle and bustle around her, each order is crafted with care and attention to detail, ensuring that customers get exactly what they want. This attention to quality, even under pressure, sets her apart from others in the same role. Her teamwork is also worth noting—she communicates clearly with colleagues, helping to keep things running smoothly even when the pressure is on. There’s no panic in her movements, only a quiet efficiency that ensures everything runs like a well-oiled machine. Ultimately, this tattooed Chipotle worker exemplifies what it means to excel in a demanding environment. She’s not only skilled at what she does, but she also brings a sense of authenticity and leadership to her role. Her ability to stay calm, work quickly, and connect with others makes her a standout employee, and it’s clear that she brings more than just her tattoos to the job—she brings a wealth of experience, character, and professionalism that enriches every shift. For those seeking a memorable, high-quality experience at Chipotle, this worker is sure to make it one worth coming back for.

Frequently Asked Questions About Chipotle Mexican Grill

What types of food does Chipotle Mexican Grill at Journal Square offer?

Chipotle offers customizable Mexican menu options including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.

What are the operating hours for Chipotle Mexican Grill in Journal Square?

The restaurant is open daily from 10:45 AM to 11:00 PM.