Chipotle Mexican Grill

3.7
1259 reviews
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About

Mexican Restaurant
Chipotle Jersey City Newport Tower is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
525 Washington Blvd, Jersey City, NJ
07310, United States

Hours

Reviews

3.7
1,259 reviews
5 stars
545
4 stars
335
3 stars
98
2 stars
56
1 star
225

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted rude and dismissive staff, with many customers feeling disrespected and poorly treated during their visits.

Portion Sizes

Many customers complained about small portion sizes, often feeling that they were not receiving adequate amounts of food for the price paid.

Cleanliness

Several reviews pointed out unsanitary conditions in the restaurant, including dirty tables and food preparation areas.

Food Quality

There were multiple reports of food quality issues, including undercooked ingredients and incorrect orders, leading to customer dissatisfaction.

Inconsistent Experience

While some customers had positive experiences with friendly staff and good food, many others reported negative experiences, indicating a lack of consistency in service and food quality.
  • KC
    Kanstantsin Chernik
    Jan 1, 2026
    1.0
    I wish I could give them negative stars. They broke their door and made it impossible to get inside. They closed side door, posted misleading signs, and removed door handle. Is it a business sor a joke?!
  • RD
    Rylie Delacruz
    Jan 1, 2026
    1.0
    I got a carne asada bowl from this location a few days ago and had the worst food poisoning of my life. Not only did it derail our trip, but just made for an all around miserable experience. DO NOT EAT HERE!!!!!
  • JP
    jason perez
    Dec 26, 2025
    1.0
    I usually go to this chipotle but had a terrible experience with staff, rice given was low so asked for an extra scoop staff was hesitant and gave me half a scoop and said would need to charge for more , first time ever being charged for extra rice but fine I told her if I’m going to pay for it might as well put more rice to make the full scoop but still staff rolled their eyes and proceeded to give half scoops of rice. Terrible attitude and portions, manager I spoke to at the end was nice but problem still stood of being charged for “extra” yet given half scoops of rice while being charged with attitude.
  • EM
    Elena Mora
    Dec 24, 2025
    5.0
    GOOD LIKE ALWAYS
  • IH
    Ian H
    Dec 7, 2025
    3.0
    Food is ok, under cooked rice. friendly service.

Frequently Asked Questions About Chipotle Mexican Grill

What are the operating hours of Chipotle Mexican Grill in Jersey City Newport Tower?

Chipotle in Jersey City Newport Tower is open daily from 10:45 AM to 11:00 PM.

Does Chipotle Jersey City Newport Tower offer online ordering?

Yes, you can order online through their website or the Chipotle app for in-store pickup or delivery.