Service Quality
Customer service experiences varied, with some staff being friendly and helpful, while others were reported as rude and unprofessional.
Food Quality
Food quality was inconsistent, with many customers reporting greasy, poorly prepared items, while others enjoyed specific menu offerings.
Order Accuracy
Numerous complaints about incorrect orders and issues with mobile app functionality, leading to customer dissatisfaction.
Cleanliness
Several reviews mentioned cleanliness issues at the location, contributing to a negative dining experience.
Drive-Thru Experience
The shift to drive-thru only service was noted as disappointing by many customers, detracting from the traditional Sonic experience.