McDonald's

3.8
1030 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
3410 Rt 9 South, Howell, NJ
07731, United States

Hours

Reviews

3.8
1,030 reviews
5 stars
460
4 stars
236
3 stars
154
2 stars
56
1 star
124

What are people saying?

AI-generated from recent customer reviews

Customer Service

Multiple reviews highlighted poor customer service experiences, including rude staff and unprofessional handling of complaints.

Order Accuracy

Several customers reported issues with missing items or incorrect orders, leading to frustration and dissatisfaction.

Food Quality

Feedback on food quality was mixed, with some praising fresh and hot food while others complained about cold or poorly prepared items.

Wait Times

Customers frequently mentioned long wait times for food, both in the drive-thru and inside the restaurant.

Cleanliness

There were complaints about the cleanliness of the restaurant and bathrooms, with some customers noting unsanitary conditions.
  • KM
    Kimberly Marques
    2 days ago
    5.0
    My grandson loves thier happy meals as a reward
  • BM
    Bethany Martino
    Dec 22, 2025
    1.0
    I ordered a 10-piece McNugget meal and was only given two small sauce packets. I always finish all the nuggets, and two sauce packets are never enough because they’re so tiny. I politely asked the worker if I could get two more. She looked at me, asked how many I wanted, and after I answered, she said, “ummm, actually you’re going to have to pay for that.” I was honestly shocked that I was being charged extra for tiny sauce packets after already ordering a full meal. The situation was handled unprofessionally, and the customer service was disappointing. Charging customers for extra sauce like this is ridiculous and not a good experience at all.
  • DG
    David Guzman
    Dec 21, 2025
    5.0
    Best food for diabetes. Lol
  • TM
    Tyler Muh
    Dec 6, 2025
    1.0
    I wish I should rate it 0 stars , I’ve waiting 30 mins just to get my food. I’ve went up and tell the order number two times and still did not get the order. We go up to the cashier and ask for a refund. Do not go here ever!
  • AT
    Ariana Toney
    Dec 3, 2025
    1.0
    I am writing to formally complain about a very disappointing experience I had at this McDonald’s location. I placed and paid for my order before 11:00 AM specifically to receive breakfast items. However, when I arrived at the window, I was informed that because it was now after 11:00 AM, they could not give me my order at all — despite the fact that my order was already placed and fully paid for. As a result, I wasted $43 and received nothing that I originally ordered. To make matters worse, the employee assisting me at the window was very rude and unprofessional while explaining this. When I called and asked to speak with a manager, her attitude was dismissive and she did not seem to care about the situation or offer any real solution. I was left feeling completely ignored and disrespected as a customer. This entire experience was unacceptable. I paid for food that I never received, was treated rudely by staff, and received no support from management. I hope this does not happen to other customers.

Frequently Asked Questions About McDonald's

What are the regular operating hours for this McDonald's location in Howell, NJ?

This McDonald's is open daily from 6:00 AM to 11:00 PM.

When is the drive-thru open at McDonald's in Howell?

The drive-thru opens daily at 5:30 AM and closes at midnight, except on Friday and Saturday when it closes at 1:00 AM.