Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Customers frequently reported slow service, particularly in the drive-thru and during peak hours.
Food Quality
There were numerous complaints about food quality, including cold, soggy fries and poorly prepared sandwiches.
Customer Service
Several reviews highlighted issues with rude or unhelpful staff, although some customers noted positive interactions.
Cleanliness
Multiple reviews mentioned cleanliness issues, including dirty tables and restrooms.
AD
Alpha Yagouba Diallo
2 days ago
1.0
Le monsieur qui est au réception aujourd’hui au restaurant Wendy il n’est pas compréhensible, il insulte les gens, il parle mal c’était clair aux cheveux longs il n’est pas bon, il n’est pas bon du tout pour le restaurant, il insulte les gens, il insulté trois personnes, je suis le quatrième, il a refusé de me donner la commande parce que j’ai passé au micro, j’ai appelé trois fois personne n’a répondu, je me suis déplacé vers le petit fenêtre il a dit parce que j’ai pas parlé au micro, j’ai pas entendu qu’il répond qu’il ne va pas me donner la commande, j’ai trouvé trois personnes qui est en train de discuter avec lui à la fenêtre et ils ont garé leur voiture, ils discutaient, le monsieur n’est pas bon, Il est 2h48 ce genre déjà là ils vont faire fuir les clients
PS
Patricia Sampson
Dec 27, 2025
5.0
Great burgers..
M5
Manuel T Guachiac 502
Dec 17, 2025
3.0
No atienden rápido
JJ
Joan Johnson
Dec 16, 2025
1.0
How am I gonna order my food online and pick it up 10 mins after you’re gonna tell me it’s finished because it doesn’t register until you get there..? I hate the point of online ordering then? Why also tell me to request a refund in the app knowing that cannot even be done? Like you tried to play in my face..? Also why you gonna ask me what I want? Like I’m my order? No money back and food too forever to “make over” so I left. This is very saddening
DW
Dr. Who
Oct 28, 2025
1.0
Soggy Fries and Inconsistent, Petty Charges.
My recent visit to this Wendy's location was extremely disappointing and frustrating due to multiple failures in both food quality and customer service.First, the food quality was unacceptable. My order of fries was completely soggy and lukewarm, a clear sign they had been sitting out for too long. They were barely edible.Second, the staff failed to accurately complete the order the first time. The entire order was handed to me, but the small fries were missing, and I had to point out the omission and wait for them to be prepared, wasting additional time.Finally, the most frustrating incident was the blatant inconsistency and petty nature of the service at the counter. When I requested a second small cup of nugget sauce, the cashier insisted I had to pay an extra $0.50 for it. Yet, my friend, who ordered immediately behind me, was provided with two sauces without any charge or issue whatsoever. This demonstrates a complete lack of consistent policy and left a truly poor impression. If you can't get the quality right and charge extra for basic condiments when others get them free, there's a serious problem.Will not be returning to this location.
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is the Hillside Wendy's location currently open?
Yes, the Hillside Wendy's is open and committed to serving customers daily.
What are the drive-through hours for Wendy's in Hillside, NJ?
The drive-through is open from 6:30 AM to 2:00 AM Monday through Thursday and Sunday, and until 3:00 AM on Friday and Saturday.
Does this Wendy's location offer breakfast?
Yes, the Hillside Wendy's serves breakfast, including combos, sandwiches, coffee, and sides via their app or website.
What payment methods are accepted at this Wendy's?
This location accepts American Express, Cash, Discover, MasterCard, and Visa payment methods.
How can I order food from Wendy's Hillside location?
You can order online at order.wendys.com or through the Wendy's mobile app for delivery, pickup, or dine-in.
How can I contact Wendy's Hillside location for feedback or inquiries?
You can call (908) 206-0481, use the Live Chat on Wendy's Contact page, call 888-624-8140, or complete their customer satisfaction survey online.
Are gift cards available at this Wendy's location?
Yes, Wendy's gift cards can be purchased in-restaurant, at retailers, or online via the Wendy's gift card portal.
What are some nearby dining options around Wendy's Hillside?
Nearby dining options include Coca-Cola Freestyle (Asian cuisine), Regional Bar (Portuguese bar and grill), McDonald's, Taco Bell, and Burger King—great for exploring different tastes before or after your visit.
Are there nearby attractions to visit near Wendy's Hillside location?
Yes, guests can enjoy the South Mountain Dog Park for outdoor activities and nearby shopping at Logic Marketplace.
How can the nearby gas station Rt. 22 East Hillside help Wendy's customers?
Customers can fuel their vehicles at Rt. 22 East Hillside gas station and convenience store, making it convenient to stop for gas and grab a meal at Wendy's.