Chipotle Hillsdale is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Numerous reviews highlighted poor customer service, with staff being described as rude, unprofessional, and unresponsive to customer requests.
Portion Sizes
Many customers complained about small portion sizes, often feeling that they received less food compared to other locations, leading to dissatisfaction.
Food Quality
Several reviews mentioned issues with food quality, including undercooked rice, stale ingredients, and even reports of food poisoning.
Cleanliness
The cleanliness of the location was frequently criticized, with reports of dirty tables, overflowing trash, and overall unsanitary conditions.
Management Issues
Customers expressed concerns about poor management and staff training, indicating that the location is poorly run and lacks proper oversight.
DR
Drew Reinmann
2 days ago
4.0
Soda machine is usually broken.
LS
Lil “daniel” Slider
Jan 5, 2026
1.0
They started putting stuff I didn’t even ask for and the bowl was still somehow underfilled
GF
George Floyd
Jan 4, 2026
1.0
Save yourself the time and go to the chipotle in Closter. The picture is the bowl I got at the Closter location for $21.42 with a water. Not only were the staff friendly and clean but I also wasn’t overcharged!!!
EM
Elia Migenes
Dec 23, 2025
1.0
Very disappointed with the service at this location. One employee on the line had a clear attitude when I politely asked for guacamole in a kids’ meal. The tone was unprofessional and unnecessary. Portions were also extremely small, especially the chicken, compared to other Chipotle locations. Overall, the customer service was poor, and the treatment alone was enough to make this a bad experience. I’m not going back there. I prefer to drive a little further for better service.
SS
Salman A Shah
Dec 3, 2025
4.0
Love Chipotle. The vegetarian burrito is always packed with fresh veggies, perfect rice, and black beans that actually taste seasoned. But the real MVP? Pairing it with the Tabasco Green Jalapeño Sauce…..that tangy, medium-heat kick takes it to another level. And their guacamole is legitimately some of the best around: creamy, lemony, perfectly ripe avocados every time. Portions are huge, staff is quick even when busy. Will keep coming back.