Chipotle Hillsdale is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Numerous reviews highlighted rude and unprofessional staff, leading to a negative customer experience.
Portion Sizes
Many customers complained about small portion sizes and being charged extra for additional toppings, which they felt were inadequate.
Food Quality
Several reviews mentioned issues with food quality, including undercooked rice, stale chips, and even finding foreign objects in their meals.
Cleanliness
Customers frequently noted that the restaurant was dirty, with overflowing trash bins and unclean tables.
Management Issues
There were multiple mentions of poor management and staffing problems, contributing to long wait times and disorganized service.
JB
J Buldo
6 days ago
1.0
NEVER GO HERE!!!! personally I choose not to eat chipotle cause I can get a better burrito for much cheaper and healthier else where but that was never a reason to leave a bad review. However y’all gave my brother food poisoning!!! And a family friend also got food poisoning from y’all that’s 2 people chipotle you guys forced my hand what a shame. I’d eat out of a dumpster before I eat from you guys
PS
Patrick Strauser
Nov 13, 2025
1.0
Horrible portions, and HORIBLE rice today. Even knowing this chipotle is like 1:30 minutes away, i think id rather drive an hour.
MB
Michele My Bell
Oct 31, 2025
5.0
We LOVE making our own bowls at Chipotle!! The carne asada is delicious!! And the food is usually always fresh! They pile the food on so that we often have leftovers for lunch the next day! 😋
SS
Shamee
Oct 30, 2025
1.0
The woman here I guess in charge is rude and the food isn’t fresh! Don’t recommend!
CN
Clear Nasa
Oct 16, 2025
1.0
I had a really disappointing experience at this Chipotle. The Spanish manager here was extremely rude and unprofessional. I ordered one of their seasonal special steak bowls — it used to be around $8–9, but now it’s over $14. The price went up by about $5–6, yet the portion was less than half of what it used to be!
They barely gave me any steak, so I politely asked for a little more. Instead of just adding a small amount, they charged me over $7 extra for a “double.” I only ordered one bowl — no drink — and the total came out to over $22 after tax. That’s ridiculous!
The manager acted like he owned the company, talking down to customers with such an arrogant attitude. The service was awful, and I left feeling frustrated and disrespected.
When this location first opened, portions were generous and the staff was friendly. Now it’s the complete opposite — tiny portions, rude service, and overpriced food. I’ll never come back here again, and I’ll make sure to tell my friends to go to a different Chipotle.
Terrible experience — I’d rather spend that money at a real restaurant.