McDonald's

3.8
1188 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
31-20 Route 35, Hazlet, NJ
07730, United States

Hours

Reviews

3.8
1,188 reviews
5 stars
559
4 stars
267
3 stars
144
2 stars
60
1 star
158

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers reported a mix of experiences with service, ranging from exceptional and friendly to rude and unhelpful.

Order Accuracy

Many reviews highlighted issues with incorrect orders, missing items, and food quality, leading to customer dissatisfaction.

Cleanliness

Several customers praised the cleanliness of the location, noting it as one of the cleanest McDonald's they have visited.

Food Freshness

While some customers enjoyed fresh and hot food, others complained about stale or poorly prepared items.

Staff Performance

Some employees received commendations for their hard work and politeness, while others faced criticism for poor service and handling of orders.
  • ML
    Maryanne L
    6 days ago
    5.0
    Today 1/6/26 I was at this location picking up my mobile order. Listen, the guy working the counter today deserves some serious recognition. He was running like a mad man, taking orders, helping people coming up to the counter for various things, running food to tables, and in the kitchen putting orders together. It was during a very busy, what I assume to be a lunch rush. I’m not sure if they were short staffed today or what (I hope this is the case because he was doing way more than what should be expected of one single person). He handled it so well and he was polite to everyone that was hounding for his attention. The poor guy didn’t even get a chance to breathe! While he was running food, someone was at the counter wanting to place an order. A female worker walked behind the counter and the man asked her if he could place an order. Her response was “I’m sorry I can’t take your order.” Instead she went and found the guy juggling a three person job to do it. I understand that maybe not everyone is trained for the register, but it just made me feel bad for the guy running around like his life depended on it. If the owner actually reads this and takes customer feedback into consideration, please give that man the praise he deserves. One other suggestion would be to maybe not have that be a one man job. Just because he handled it so well, doesn’t mean he should HAVE to!
  • EE
    erica
    Sep 25, 2025
    1.0
    No straws. Two napkins, a hope, & a dream. Chicken nuggets so dry I had to dip it in my sweet tea. 0/10 experience but the drive thru lady was cute.
  • JD
    JC D1gitalz
    Sep 25, 2025
    1.0
    Order a Big Mac meal, they didn’t include the actual burger patty. All I got was the bread and Big Mac sauce!! Unreal!! Do better McDonald’s at Hazlet. This unacceptable!!
  • MS
    Mike Strollo
    Sep 19, 2025
    5.0
    This is the cleanest most well managed McDonald's I've been to in a long time. I wouldn't normally review a fastfood restaurant because you just kinda get what you get these days unfortunately. This location clearly made an impression. Well done!
  • CA
    Christine Akisanmi
    Sep 17, 2025
    5.0
    The drive through be so long sometimes and slow but they always on point! I get warm cookies all the time! Hot fries and freshly made breakfast. Sweet tea is always actually sweet with nice rich deep brown tea not watered down like so many McDonalds do in the north. Lots of parking, easy to find prices are getting out of hand…. Are we importing this food?😫😆

Frequently Asked Questions About McDonald's

What are the regular opening hours for McDonald's in Hazlet, NJ?

McDonald's in Hazlet is open Monday through Thursday from 6:00 AM to 1:00 AM, Friday from 6:00 AM to 4:00 AM, Saturday 24 hours, and Sunday from 4:00 AM to 1:00 AM.

Does this McDonald's location offer drive-thru service and what are the hours?

Yes, the McDonald's on 31-20 Route 35 has a drive-thru. It operates Monday to Thursday from 6:00 AM to 1:00 AM, Friday from 6:00 AM to 4:00 AM, Saturday 24 hours, and Sunday from 4:00 AM to 1:00 AM.