Dunkin'

Reviews

• KP

  k p

  Oct 23, 2025
  1.0
  This review is for the new location at 1063 Google road hawthorn. Its in the location where they have the 7-11 nearby. I was exited when i heard this new location would have drive thru, however I think I my have to find a new location. Idk if the workers are not trained or they cannot hear out of the ear piece, but everytime I go through the drive thru my order end up being wrong. Normally I would just take whatever they give me and leave however the last time I went my drink was wrong again! I was so frustrated I refuse to pay and left the drink. Please train the staff on making the orders correctly.
• L2

  LILEDP 23

  Oct 13, 2025
  5.0
  Kayla is very caring of her customers & a nice girl that makes sure her customers are cared for ..
• RJ

  roland jousset

  Oct 11, 2025
  5.0
  Good coffee but it was crowded
• JQ

  Jesica Quiñones

  Oct 2, 2025
  1.0
  I went yesterday with my mother and we ordered two 6 dollar meals, which the girl gave us the bagel with the egg all rotten it had a green and weird look I asked her to change me for another or give me my money back and she only took it from my hand and gave me two that they already had done in the back, I asked her to give me my money back because the food was still with an inedible green color and she only proceeded to close the door of the drive thru and not attend, I thought they made the orders instantly and served quality things that this Dunkin disgust
• GR

  Geovani Rivera

  Sep 24, 2025
  1.0
  I didn't know this Dunkin donuts employed disgusting rude customer service ladies who like to talk back to their customers when they get the order wrong and try to put the blame on the customer for their mistake, smh very disgusting behavior and very unprofessional for this place running as long as its been running to be hiring these rude customer service workers who treat their customers like bottom of the barrel scum of the earth. **CONTEXT** ON THE MORNING OF 9/24/2025 APPROX 8:34AM I HAD PLACED A SIMPLE ORDER OF THE $6 MEAL DEAL I TOLD THE WORKER I WANTED MY SANDWICH ON A PLAIN BAGEL TOASTED WITH MY COFFEE WITH HAZELNUT 2 SPLENDA AND SKIM MILK. THE WORKER WAS A MIDDLE EASTERN WOMAN, SHE'S SHORT ALSO WEARING A BLACK HIJAB WHO WAS ON THE FRONT REGISTER, SOMETHING WAS RUBBING ME THE WRONG WAY ABOUT HER WHEN SHE HAD ME SCAN MY PHONE TWICE TO PAY WHEN I HAD ALREADY TOLD HER I SCANNED SHE JUST IGNORES ME AND TELL ME TO SCAN AGAIN, THAT ALREADY GAVE ME A BAD VIBE ABOUT HER FROM THE START. I GET MY COFFEE BUT THE SANDWICH WAS ON A CROSSAINT SO I TOLD THE GUY WHOS WORKING SANDWICHES THAT I HAD TOLD HER I WANTED IT ON A PLAIN BAGEL, SHORTLY AFTER SHE YELLS OVER HIM TO ME TELLING ME THAT I DIDNT TELL HER I WANTED IT ON A BAGEL (WHICH I DEFF DID) SO IT FRUSTRATED ME AND I DECIDED TO ARGUE BACK WITH HER AND TOLD HER IF SHE DIDNT LIKE HER JOB TO LEAVE!! SO I DECIDED TO WALK OFF BUT I MADE SURE TO LET YOUR STAFF KNOW HOW NASTY AND RUDE SHE WAS FOR NO APPARENT REASON, IVE BEEN SHOPPING HERE FOR 10 YEARS AND THAT EXPERIENCE DISGUSTED ME SO MUCH I DIDNT EVEN DINE IN LIKE I NORMALLY DO DUE TO HOSTILE CONDITIONS AND AFRAID WHAT I WAS CAPABLE OF IF I WAS THERE ANY LONGER, SO FOR EVERYBODY AND IMPORTANTLY MYSELF I LEFT THE STORE FOR GOOD! THIS EXPERIENCE HAS DEFFINETLY SOURED MY DESIRE TO CONTINUE SHOPPING HERE ANY FURTHER UNTIL FURTHER ACTION IS TAKEN AGAINST THAT RUDE LADY WHO RUINED MY MORNING WITH HER DISGUSTING RUDE ATTITUDE.

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