Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Hawthorne, NJ for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Numerous reviews highlighted poor customer service, including rude staff and incorrect orders.
Order Accuracy
Many customers reported frequent mistakes with their orders, leading to frustration and dissatisfaction.
Cleanliness
Some customers noted cleanliness issues, including unsanitary conditions and flies around food.
Coffee Quality
Feedback indicated inconsistent coffee quality, with some customers receiving burnt or improperly made drinks.
Positive Staff Interactions
Despite the negative feedback, several reviews praised specific staff members for their friendliness and helpfulness.
MN
MQM N
Dec 30, 2025
1.0
Store closed earlier than posted.
NN
Nihya
Dec 21, 2025
1.0
Terrible customer service. Over charges.
DO
Dr. Erdal OZKAYA
Dec 5, 2025
4.0
Your usual DD , midday out of stock on some items is the only reason why I cut the star
DB
doug bergstrom
Nov 28, 2025
1.0
They dont know how to prioritize anything there .. also never get your order right doesn't matter how many pumps you ask for your getting 3+ everytime
KP
k p
Oct 23, 2025
1.0
This review is for the new location at 1063 Google road hawthorn. Its in the location where they have the 7-11 nearby.
I was exited when i heard this new location would have drive thru, however I think I my have to find a new location. Idk if the workers are not trained or they cannot hear out of the ear piece, but everytime I go through the drive thru my order end up being wrong. Normally I would just take whatever they give me and leave however the last time I went my drink was wrong again! I was so frustrated I refuse to pay and left the drink.
Please train the staff on making the orders correctly.
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