Dunkin'

Reviews

• BB

  Brooklyn

  Nov 15, 2025
  1.0
  beyond frustrating going to this location. it was around 11am, and i ordered prior. i called them and no answer. was calling because the app didn’t allow me to put light ice and this particular location gives you more ice then you could ever need.had work and the drive thru was only one car so i walked in and i stood there for 8 minutes.During that time i tried to get 4 people’s attention, they were all too busy talking amount each other. there was 8 people in behind the counter including a 3-4 year old kid running around distracting everyone that thought it was so funny to watch this kid run back and forth. i said “hello?” 4 times when an older man finally takes my order.. just kidding ! he just stood at the register and took the order for the person at the drive thru even though 4 women were standing directly outside the drive thru window and all had headsets on. they were too busy talking and laughing at that kid behind the counter. it was a family reunion with all those people behind the counter. people of all ages, as young as 3 and as old as what looked like a 65 year old man. i’m not Exaggerating when I say 8 people were there But not a single person could start my order. The man who Was taking someone else’s order on the register in front of me , Walked away and started their order and at this point I’m Gonna be late for work if I don’t leave. I told him about the mobile order, I said I’ve been there for over 10 minutes, And I had to go. This older man puts his finger up and Motions to me to wait even longer. At this point, I’m pissed, No one behind the counter was working And I ordered one single drink prior , not complicated. I then voiced my concerns and said “ What am I waiting for at this point? I ordered ahead and I need to go now” The person who had been ignoring me the entire time said Started to pour regular milk in my drink with a crap ton of ice, I had attempted to stop him in his tracks and asked Why is he putting so much ice and why is he putting regular milk ? I asked him to look at the order, And I repeated that it was supposed to be light ice and oat milk. I wasn’t doing anything fancy, this is how a regular refresher is usually made. he said “no oat milk , what you want ?” It’s almost been 20 minutes now, And I’m still standing in dunkin with no drink , a dam family reunion going on behind the counter and i’m late for work. i told him it doesn’t matter , any milk i have to go. Instead of finishing the drink himself, He hands it off to the gentleman who looked like he was almost 70 years old. why ?? I Sternly said I had to go, Without any urgency, they all continue to laugh, talk and bullshit around. I stood there for over 20 minutes while They had a little shindig working at dunkin. I refuse to enter any Dunkin’ Donuts in trenton anymore, They all suck, And since it’s a family own business, they all act exactly the same way. cheap and slow !! never again !!
• CR

  Carlos Roman

  Oct 13, 2025
  1.0
  Person on the drive trhu ñame rabush or something like that really rude person i don’t recommend this store and all crew support him so i don’t recommend this store at all
• DM

  Dennis Martinez

  Sep 15, 2025
  1.0
  Lobby closed at 7:20. 40 mins earlier than it should have been. They didn’t open the door to talk to us. We bought food from the driveway but needed to use the restroom. Bad service. Bad communication.
• JD

  J Dave

  Aug 25, 2025
  4.0
  Basic Dunkin Donuts...not bad, not great, but good.
• EG

  EL GATO!

  Jul 19, 2025
  1.0
  My name is el gato and most of the time i ask on my medium coffee 4 Splenda they always put 2, I don't know if the person can't read 4 splenda, but when I order i have to tell the person make sure is 4 Splenda, I'm a regular customer since they open, i should only say 3 cream and 4 Splenda, I guess the person preparing the coffee doesn't care, but I nicely been saying 4 Splenda for over a year, it is that hard????

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