Customers have reported inconsistent food quality, with some praising the sandwiches while others noted issues like soggy bread and skimpy portions.
Service Issues
Multiple reviews highlighted poor customer service, including rude staff and long wait times, leading to a frustrating experience for many customers.
Order Accuracy
There are frequent complaints about incorrect orders, with customers receiving the wrong items or missing requested ingredients.
Pricing Concerns
Several customers expressed dissatisfaction with rising prices relative to portion sizes and quality, feeling that the value has diminished.
Positive Experiences
Despite the negatives, many customers still enjoy the sandwiches and appreciate the friendly service from some staff members.
JR
John Rakita
Oct 29, 2025
5.0
I was in area helping a friend move, and we went there for dinner. it was very good. Hope they move farther north to the middlesex county area. AUDIE hoagie Turkey, Roasted Beef
& American Cheese
ST
Steven Taylor
Oct 6, 2025
2.0
Quality of sandwiches has gone down in the past 6 weeks. We get three primo size Italian hoagies just about every week. I order on the app and make sure I check to add vinegar since it does not come with the mild Italian. 50% of the time there is no vinegar. I always check cut in half and 75% of the time that is not done. I also check sweet peppers on the side. Today no vinegar, no sweet peppers and not cut in half. Also, hardly any onion on the sandwiches today. I counted 4 to 6 onion rings on them, half of one had no onion on it. (and onions are super thin to begin with). While I was in the store I asked for the missing peppers. I heard the staff say hot peppers and I corrected them for sweet peppers. Once I did get yellow hot peppers and found out when I got home.
When Sunny was working the counter, she made sure the sandwiches were made properly and even taped the order to the bag for verification.
The sandwich maker is not paying attention to the ticket. And the counter worker is not even checking the ticket for QA. I am now going to order from the Ewing store and see if they get it right. Its much farther from Highstown but at least we may get properly made sandwiches!
MK
Mary-Elizabeth Kilkenny
Sep 23, 2025
5.0
Excellent sandwiches and salads (macaroni, potato, coleslaw). Large chip selection. Staff always lovely and helpful.
BD
Brian Davis
Jun 23, 2025
1.0
Lady at the front desk just barks at you, has zero courtesy and acts annoyed whenever you walk in the door. Great sandwich though.
SS
Shivani Shah
Jun 21, 2025
2.0
When I walked in it’s very dark inside. I have ordered in the past years ago and I remember the hoagies being much fresher and good. This time was disappointing. The hoagies were soggy and bread was hard. Also, the old lady who was at the counter is extremely rude. While I was waiting patiently for my order, she yelled at me asking what I wanted me. I said I am just waiting for my order. When I asked her about my points she said it’s too late since she had already rung me up. I am not sure why you would want such a miserable person representing your shop. She needs to be fired!