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McDonald's

3.5
(971 reviews)

Business Details

202 Mountain Ave, Hackettstown, NJ
07840, United States
(908) 852-3857
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
202 Mountain Ave, Hackettstown, NJ
07840, United States

Hours

Reviews

3.5
971 reviews
5 stars
358
4 stars
192
3 stars
168
2 stars
78
1 star
175

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor and rude service from staff, with multiple instances of orders being messed up or staff being unhelpful.

Food Quality

There were complaints about cold food, incorrect orders, and undercooked items, although some customers noted that food was fresh and hot on occasion.

Cleanliness

While some reviews praised the cleanliness of the restaurant, others highlighted issues with dirty touchscreens and unsanitary conditions.

Pricing Concerns

Customers expressed dissatisfaction with rising prices and felt that the quality of food and service did not justify the costs.

Mixed Experiences

Overall, experiences varied widely, with some praising friendly staff and quick service, while others reported long wait times and negative interactions.
  • DN
    Dominick Nicoletti
    Feb 6, 2026
    2.0
    Order in advance over the app and you still are directed to pull over and wait. Time after time after time. How does this happen?
  • WP
    William Poole
    Dec 24, 2025
    1.0
    Its a little disrespectful for McDonald's to charge for premium prices. McDonald's isnt gourmet. And you know that. Ill keep my McDonald's money secure in my wallet.
  • GT
    Gabriel Tawiah
    Dec 17, 2025
    1.0
    They gave me cold fries. I reached into the bag to eat one a few seconds after leaving the drive-thru and the fries were cold.
  • GN
    George Negrics
    Dec 6, 2025
    1.0
    Ignorant. They see you waiting and just ignore you. After seeing someone pick their noses and then plae their order using dirty touchscreen kiosk I went to place my order at the register. I waited approximately 10 minutes and then left the place. Please have someone clean those dirty touchscreens.
  • JV
    Janet Veliz
    Dec 6, 2025
    1.0
    Worst experiance i have ever recieved i had a free 1 item reward for my birthday and it wasnt even any item i ended up just picking a hashbrown for the morning and a mcgriddle for my bf who payed. The whole thing got voided for some reason even when it said the transaction went throught so we went to the front and i explained it to the women and she goes wait what and then she like well i can give you the hasbrown free but YOU HAVE to pay the sandwich, like yes woman i know thats what the order was if u looked at the reciept. The i told her very clearly it was a sausage egg and cheese mcgriddle and im mad so im talking very loud and clearly and when she prints the reciept she ordered a sausage biscuit. And then when im trying to get her attebtion and another employees none of them look over and the employee looks at me and ignores me and then when the women comes back with the wrong order I tell her you ordered the wrong item it was a saugage egg and cheesr mcgriddle and she still says i thought you said sausge biscuit. She then proceed to reorder it again and charges another 2 dollars for the sandwich which is 4 dollars, but then as she goes back and tells them to make the sandwich she says in spanish "vieras como tiene la cara la señora" as in "you should see the face of this woman" My parents are guatemalan and i grew up in a spanish household the disrespect of those employess is crazy they should be fired for talking behind customers back in spanish. Espero que los corren si leen esto tengan un buen vida con el diablo no diosito.

Brand Certified Facts from McDonald's

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Certified March 01, 2026Yext Knowledge Graph
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