Dunkin'

Reviews

• MS

  Mick Sassy

  Dec 7, 2025
  1.0
  Its like they're actively trying to give you the wrong order every single time
• LP

  Lauren Paterson

  Dec 6, 2025
  1.0
  ⭐️ 1 star Visit: Today, 11:00 AM I’ve given this location multiple chances, and unfortunately the service is consistently rude. I stopped in today at 11 AM to get glazed munchkins or blueberry munchkins— prime late-morning donut time — and when I politely asked what flavors they did have left, the employee responded with a short, dismissive tone. When I said we would just go somewhere else, she ended with a sarcastic, “K, byeeee,” which was shockingly unprofessional. This is not an isolated encounter. On a previous visit (inside the store, not the drive-thru, also late morning), she was just as rude and again they were out glazed munchkins. At 11 AM, a busy Dunkin location should still have donuts and munchkins available. I don’t know the baking schedule, but I do know customers shouldn’t have to guess whether this store has product before lunchtime. If donuts are a core item, they should be prepped and stocked consistently — especially during morning hours. We will not be returning to this location. The Dunkin on Mountain Ave has better service, better stock, and employees who treat customers with basic courtesy instead of attitude.
• VB

  Vinny Bagadonuts

  Nov 24, 2025
  1.0
  Says they close at 7, but apparently they close at 5, or maybe just when the staff doesn’t feel like working anymore. Went there for a treat for my sons, 5p doors locked, staff cleaning up. Update, same day; Just went to the other Dunkin in Hackettstown, friendly staff and very courteous to my son (age 2), patient enough to wait for him to say which donut he wanted. The choice is clear which Dunkin all customers should choose.
• JR

  Jesse Rouson

  Nov 13, 2025
  1.0
  Ordered the bacon jam grilled cheese through mobile order along with some other things. I picked it up from inside then went back to my car. Before leaving I checked everything in my order and the grilled cheese only had cheese and bacon jam but no strips of bacon. I went back inside to ask for it to be corrected and everything was hunky-dory, so it seemed. I went back home, opened the sandwhich again to be sure and now there were two very long strands of hair in the sandwich. Those hairs weren’t there before, so I’m not sure if the workers at this Dunkin are simply extremely petty and immature when they get confronted about a mistake or they just have lackluster health protocols but I for one will never be going to this location ever again and would advise anyone else from bringing their business to the Hackettstown Dunkin Donuts near the CVS, 93 Main Street.
• LP

  Lj Payton

  Nov 11, 2025
  1.0
  If I could give zero stars I would ..... how are you going to charge me for a large hot macchiato and only give me half a cup of just foam ?? Please explain it to me ..and this isnt the first time ... seems like some of your workers need to go back into their online training and actually pay attention this time .... don't forget some of the people that do come in are from other dunkins ... like myself

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