Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery ServicePizza Hut
Find your nearby Pizza Hut® at 53-55 Essex St in Hackensack, NJ. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.
Numerous customers reported extremely poor service, including long wait times, incorrect orders, and unresponsive staff.
Food Quality
Many reviews highlighted substandard food quality, including undercooked pizzas, missing ingredients, and overall dissatisfaction with the meals.
Cleanliness
Several customers noted that the restaurant was dirty, with unkempt conditions that contributed to a negative dining experience.
Customer Support
Customers expressed frustration with the lack of effective customer support, including difficulties in reaching staff by phone and unhelpful responses to complaints.
AF
Aleeshia Frazier
2 days ago
1.0
I said i would never order from this place a day in my life after the first experience … here i am ordered a delivery and this location is picked for me !! … my order was canceled by the door dasher that had a difficult time processing the order with this store .. so i drove to get the order i got there and the food was just sitting there for over a hour … the manager that was supposed to be fired before is still there but he said here is 5 dollars for your delivery fee back and gave me COLD food with barely any cheese on the pizza and walked away … ohhhhh and my cookie was in the same box thrown in with breadsticks !!! Im confused
MJ
Moustafa Jair
Dec 31, 2025
1.0
This place is an absolute nightmare. I ordered a large plain cheese pizza and told them twice not to cut it. Did they listen? Of course not—they cut it anyway and gave me a pizza that looked like a joke, not something I paid $20 for. The staff laughed at me, ignored my questions, and spent their time on the phone with other customers instead of fixing their mistakes. The store is disgusting—everything is dirty, filthy counters, no gloves, zero hygiene. I don’t know how this place is still open. Terrible service, rude employees, awful cleanliness, and a pizza that isn’t even worth a fifth of the price. If you value your money, your health, or your sanity—stay the hell away.
MP
Mukund Panchal
Dec 6, 2025
3.0
Longer wait times due to few servers. Pizza quality average
DD
Danny Diaz
Nov 29, 2025
1.0
Mi experiencia en este restaurante fue muy decepcionante. Ordené dos pizzas medianas y breadsticks, pero me entregaron productos incorrectos. Pedí una pizza con piña y me dieron una de pepperoni, y los breadsticks tampoco eran los que solicité.
Desde que salí de mi casa intenté llamar al restaurante varias veces para avisar del error, pero nunca contestaron el teléfono. Cuando llegué al lugar, el empleado ni siquiera tenía clientes, pero aun así no atendieron ninguna de mis llamadas, lo que demuestra una gran falta de interés por sus clientes.
Además, tuve que manejar 8 minutos de ida y 8 minutos de vuelta, regresar nuevamente con el pedido incorrecto y luego esperar entre 10 y 15 minutos para que prepararan la pizza correcta.
El servicio no fue bueno, el ambiente no fue agradable y la limpieza del restaurante dejó mucho que desear. En general, fue una experiencia muy insatisfactoria.
My experience at this restaurant was very disappointing. I ordered two medium pizzas and breadsticks, but I received the wrong items. I requested a pineapple pizza but was given a pepperoni one, and the breadsticks were not the ones I ordered.
I tried calling the restaurant multiple times as soon as I left my house to let them know about the mistake, but they never answered the phone. When I arrived, the employee didn’t even have customers, yet none of my calls were answered, which shows a lack of care for their customers.
On top of that, I had to drive 8 minutes each way, return with the incorrect order, and then wait another 10–15 minutes for them to prepare the correct pizza.)
The service was not good, the atmosphere was unappealing, and the cleanliness of the restaurant was lacking. Overall, it was a very unsatisfactory experience.
LF
Luis Fernandez
Nov 15, 2025
1.0
The pizza is as good as any other pizza hot I’ve had. Sadly, the service in this store is terrible. Every time and I mean every time I Oder from this store there is something wrong with my order. And when you call the store, no one answers the phone.
In my most recent order 3 items were missing. When they finally answered the phone they said that they would send the missing items. I’m still waiting.
What are the operating hours for Pizza Hut at 53-55 Essex St, Hackensack, NJ?
Pizza Hut is open from 10:00 AM to 1:00 AM Monday through Thursday and Sunday, and from 10:00 AM to 2:00 AM on Friday and Saturday.
Does this Pizza Hut location offer delivery and takeout services?
Yes, this Pizza Hut offers delivery including no-contact delivery, in-store pickup, and curbside pickup options.
How can I place an order for delivery or pickup from this Pizza Hut?
You can place an order online via their website at pizzahut.com or through the Pizza Hut mobile app, available on the App Store.
What types of food does Pizza Hut at 53-55 Essex St serve?
They serve pizza classics like Meat Lovers® and Original Stuffed Crust®, as well as signature wings, pastas, and desserts.
What is the address and contact information for this Pizza Hut location?
The Pizza Hut is located at 53-55 Essex St, Bergen, Hackensack, NJ 07601. You can contact them at +1 201-343-8400 or email rs036820@pizzahut.com.
Does this Pizza Hut have any accessibility features?
Yes, this location has a wheelchair-accessible entrance and restroom, and offers curbside pickup.
Are there other Pizza Hut locations nearby?
Yes, there is another Pizza Hut nearby which is also a pizza restaurant and American restaurant.
What nearby places might I visit before or after dining at this Pizza Hut?
Nearby you can find Fresh Laundry Hackensack for laundry services, Evergreen Studios for photography needs, and Kidz Place Daycare & Preschool for child care services.
Are there any restaurants near this Pizza Hut for alternative dining options?
Yes, nearby dining options include PingYang Thai NJ for Thai cuisine, Mangia Mangia Deli for Italian food, and Los Muchachos Market which offers Mexican and Filipino food.
Can local businesses or services near Pizza Hut assist with other needs during my visit?
Yes, there are legal offices like The Law Office of Rosemary Gushiken and The Davies Law Firm, health-related services such as Bergen Volunteer Medical Initiative, Inc., and beauty services like Clavel Unisex nearby that you can visit.