Chipotle Mexican Grill

3.4
683 reviews
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Business Details

450 Hackensack Ave, Hackensack, NJ
07601, United States
(201) 343-1408
https://www.chipotle.com
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About

Mexican Restaurant
Chipotle Hackensack Commons is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
450 Hackensack Ave, Hackensack, NJ
07601, United States

Hours

Reviews

3.4
683 reviews
5 stars
295
4 stars
112
3 stars
51
2 stars
52
1 star
173

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers frequently reported issues with food quality, including undercooked rice, stale chips, and poor portion sizes.

Cleanliness

Many reviews highlighted the dirty conditions of the restaurant, with unclean tables and floors being a common complaint.

Customer Service

Numerous customers experienced rude or unhelpful staff, with complaints about poor attitudes and lack of professionalism.

Order Accuracy

There were consistent issues with incorrect orders and missing items, leading to customer dissatisfaction.

Atmosphere

The overall atmosphere was described as unwelcoming, with loud noise levels and a lack of friendly interaction from staff.
  • DP
    Dina Plotkin
    Nov 17, 2025
    3.0
    Was a long-time fan of this location, but over the past few months the food has gotten saltier and saltier, along with portions getting really small. Some bites taste like pure salt now. It wasn't always like this, and the rest of the ingredients are really tasty, so I just wish they could go back to their old way of preparing the food.
  • CS
    Caroline Shyr
    Nov 16, 2025
    1.0
    This location gives the least amount of toppings I’ve ever seen. Do not come here if you expect to get fed. The amount of chicken in a 10.35 bowl was less than the amount in a kids meal. Terrible!
  • PC
    Paola Calle
    Nov 5, 2025
    1.0
    Ordené algo por Uber y me llegó algo q yo nonoedi estoy llamando y nadie me contesta
  • SA
    Stan Abraham
    Oct 30, 2025
    1.0
    Terrible food quality, they dont clean or take care of meats, got sick eating from here and their food is never prepped right.
  • KP
    K P
    Oct 5, 2025
    2.0
    Food was ok but very rude staff. Ordered online but then wanted to eat inside. I told the young lady making my food. She didn't say ok. I repeated I'm staying. With an attitude she replied I heard you. I asked her to acknowledge me next time. She then handed me my tray without saying anything. A here you go or enjoy would have been nice. Complaint made to corporate.
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Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill in Hackensack Commons serve?

Chipotle Hackensack Commons serves customizable Mexican fast-casual dishes including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.

What are the opening hours for Chipotle Mexican Grill in Hackensack Commons?

The restaurant is open daily from 10:45 AM to 11:00 PM.