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McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous reviews highlighted extremely poor customer service, particularly from management, with reports of rudeness and dismissiveness towards customers.
Order Accuracy
Many customers experienced issues with incorrect orders, missing items, and overall lack of attention to detail in fulfilling requests.
Cleanliness
The restaurant was frequently described as dirty and unkempt, with complaints about unsanitary conditions in both the dining area and the bathrooms.
Food Quality
Several reviews mentioned that the food was often overcooked, cold, or poorly assembled, leading to dissatisfaction with the overall dining experience.
Service Speed
Customers reported long wait times both in the drive-thru and inside the restaurant, contributing to frustration with their visits.
PC
Paige Cawthon
Nov 4, 2025
1.0
Manager on duty was extremely rude and ignorant. A member of our group received the wrong sauce packet in our meal and we asked for a replacement of the correct sauce. She then yelled across the restaurant about how sauces aren’t free and they cost .50¢ a packet. Proceeded to also yell about how the member who received the wrong sauce needed to come up herself and get it. Terribly unprofessional and won’t be returning to this facility.
PG
Peter Gallagher
Oct 30, 2025
4.0
Drive through milk shakes
MM
mcallist72
Oct 26, 2025
1.0
One and done.
I visited on a slow Sunday afternoon and the place was filthy. Order took an extended period of time. I guess all the table numbers were stolen. Very badly run place. Food was overcooked and dried out.
Update: McDonald's response links to a generic feedback page. No effort being made to address issues.
BL
Brett Loughead
Oct 11, 2025
1.0
If I could give 0 stars I would. They forgot half of my order and then were extremely rude when I went to the door to get the rest of the order I had already paid for. They proceeded to tell me I had to go and wait through the entire drive through again just to receive the items I had already paid for and refused to fulfill the rest of my order otherwise. This is not the first time I’ve had an experience like this at this McDonald’s they’re completely rude and don’t care about the customer whatsoever
EM
Evan Millilo
Sep 25, 2025
1.0
I would never come back to this McDonald’s again the night manager was so rude to me my brother and my friend she refused to give me my food that I paid $17.68 for because it was breakfast time because my friend asked for no receipt even though you could still search it up in the system, I know this because I worked at a McDonald’s and I had to do the same thing it but I looked in the system and they got their food. I would leave a zero star review for this McDonald’s but the review board will not allow me!!!!!!!!