McDonald's

3.6
1337 reviews
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Business Details

3636 Rt 9, Freehold, NJ
07728, United States
(732) 462-8474
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
3636 Rt 9, Freehold, NJ
07728, United States

Hours

Reviews

3.6
1,337 reviews
5 stars
556
4 stars
279
3 stars
188
2 stars
96
1 star
218

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Numerous customers reported issues with incorrect or incomplete orders, often receiving missing items or wrong food.

Service Quality

Customer service was frequently described as rude or unprofessional, with many reviews highlighting poor staff attitudes and communication issues.

Wait Times

Many customers experienced long wait times for their orders, both in-store and at the drive-thru, leading to frustration.

Food Quality

While some customers praised the food quality, others reported issues with cold or poorly prepared items.

Staffing Issues

Several reviews indicated that the staff seemed overwhelmed or insufficiently trained, contributing to the overall negative experience.
  • XX
    Xavier
    3 days ago
    1.0
    i was going to get some food and i ordered a medium fries with 6pc nuggets but they gave me a happy meal 🥀 just get your order right it’s not that hard it’s mcdonalds.
  • VK
    Vipan Kumar
    Dec 21, 2025
    1.0
    Didn’t give us ketchup with our. Even asked specifically while ordering.
  • CG
    catherine gandy
    Dec 15, 2025
    1.0
    I am very unhappy with my order and the experience at this location. When we told the employee that items were missing from our bag, she responded rudely and insisted that everything was already there when it clearly was not. After going back and forth, she finally handed us the burger, only for us to realize there was no actual burger inside just the bun and toppings. This situation was extremely frustrating and unacceptable. This location always seems to have an issue, and because of repeated problems like this I will not be returning.
  • DD
    Dre
    Nov 30, 2025
    5.0
    Today around 9 in the morning, Justin helped me with my order. Very understanding and helpful even in stressful situations! I normally wouldn’t write a review for a fast food place but I couldn’t keep this to myself!! He was an amazing worker and should be shown more appreciation!! Sometimes young people don’t always seem the most inviting while working but he was amazing!
  • DH
    Deniz Huseyin
    Nov 30, 2025
    1.0
    If I can give 0 stars I would, so unprofessional I went to the speaker to order.. just to get a simple coffee couldn’t even hear the lady through the speaker took my order but I don’t think she understood I am saying hello hello and she was so nasty I went to the front window and im waiting there she’s not even doing anything just walking around didn’t even acknowledge me told her co worker as she waved to him to take my order through the window, this lady doesn’t even wanna work it’s so ovbious and I’ve been here before she’s the same nasty lady that’s there in the morning. If you don’t want to work change your job. No wonder why this location is 3 stars.
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Frequently Asked Questions About McDonald's

What are the operating hours of the McDonald's in Freehold, NJ?

This McDonald's location in Freehold, NJ is open 24 hours a day, 7 days a week.

Is the drive-thru at this McDonald's open all day?

Yes, the drive-thru is open 24/7 every day of the week at this McDonald's location.