McDonald's

3.7
1326 reviews
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Business Details

3636 Rt 9, Freehold, NJ
07728, United States
(732) 462-8474
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
3636 Rt 9, Freehold, NJ
07728, United States

Hours

Reviews

3.7
1,326 reviews
5 stars
551
4 stars
280
3 stars
187
2 stars
96
1 star
212

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including rude staff, long wait times, and frequent order mistakes.

Order Accuracy

Many reviews highlighted consistent problems with incorrect orders, missing items, and misunderstandings during order placement.

Food Quality

While some customers praised the food quality, others noted issues with cold or poorly prepared items.

Staff Attitude

Several reviews mentioned unfriendly or unhelpful staff, contributing to a negative customer experience.

Cleanliness and Atmosphere

The cleanliness of the restaurant was mentioned positively by some, but others noted a decline in service and atmosphere.
  • MK
    m k
    Nov 16, 2025
    4.0
    I am a member of the lgbt and have never been made to feel uncomfortable here. Food and atmosphere is what you would expect at a fast food place. The service is not great but I can say from my observations it's not the fault of Staff but upper management. Staff is doing the best they can with what they have when there are nowhere near enough of them to handle the volume. You will wait a very long time to even give your order if you didn't use an app of some kind to pre-order. Pricing for what you get is outlandish
  • OO
    Owen
    Nov 5, 2025
    1.0
    I needed singles to get back home and the front guy working the register November 5th at 6:30pm looked at me very rudely and said “I can’t give you singles.” I have gotten singles before at this place which is why I came here so I’m just confused what changed and I wish I was told a little more nicely.
  • TN
    Terez Natale
    Oct 29, 2025
    1.0
    The cashier had a language barrier and didn’t understand my order so we asked him to get the manager, the manager (middle aged black woman) was EXREMELY rude and dismissive to us when we were explaining the situation to her she rolled her eyes. If your that miserable you shouldn’t work in fast food, it’s only Wednesday I would hate to see her attitude on a Friday or Saturday when it’s busy.
  • AJ
    Aiden Jacks
    Oct 22, 2025
    1.0
    Ordered thru the app, arrived 10 minutes later and sat in the pick up drive thru area for another 15 minutes Incompetent staff
  • JF
    John F
    Oct 19, 2025
    1.0
    Waited over 1/2 hour for the food Ordered at 4:58 waited till after 5:30 Quarter founders and fries Asked for my money back but ignored me
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Frequently Asked Questions About McDonald's

What are the operating hours of the McDonald's in Freehold, NJ?

This McDonald's location in Freehold, NJ is open 24 hours a day, 7 days a week.

Is the drive-thru at this McDonald's open all day?

Yes, the drive-thru is open 24/7 every day of the week at this McDonald's location.