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McDonald's

3.6
(1353 reviews)

Business Details

3636 Rt 9, Freehold, NJ
07728, United States
(732) 462-8474
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
3636 Rt 9, Freehold, NJ
07728, United States

Hours

Reviews

3.6
1,353 reviews
5 stars
561
4 stars
281
3 stars
188
2 stars
100
1 star
223

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude and unprofessional service from staff, with many experiences highlighting issues with order accuracy and staff attitudes.

Order Accuracy

A significant number of reviews mentioned incorrect orders, missing items, and poor handling of modifications, leading to customer frustration.

Food Quality

While some customers praised the food quality, others reported issues with freshness and proper preparation, indicating inconsistency in food standards.

Wait Times

Many customers expressed dissatisfaction with long wait times for orders, both in-store and at the drive-thru, contributing to a negative overall experience.
  • TS
    Tamie Sagona
    2 days ago
    2.0
    Got our order wrong. It was different from the screen when we ordered .
  • SD
    S. Dass
    6 days ago
    1.0
    Loud, rude and in your face service at the counter. There are 2 other equally good fast food restaurants just a few yards away in the same location, and that is where I went after canceling my order.
  • TL
    Tim Lehman
    Feb 16, 2026
    4.0
    Still the fastest fast food going out there. So happy they changed their coffee brand a few years back. Pretty tasty now. I wouldn't know what to do for fast food in the morning if it wasn't for McDonald's.
  • CO
    Cori O'Malley
    Feb 7, 2026
    1.0
    Ordered a McDouble and asked for modifications on it. When the modifications were incorrect and the staff was asked to correct it, we were promptly asked “Why?” Uh because you prepared the food INCORRECTLY. That is why. The receipt attached to the food has the modifications listed and you were supposed to prepare it accordingly. Maybe don’t catch an attitude the next time YOU mess up. The manager assisting took the food to the back and slapped a piece of cheese on it and handed it back to us. Unprofessional and won’t be back.
  • TR
    Tom Romisoukas
    Feb 7, 2026
    2.0
    McDonald's is getting to way to expensive at 75 years old it's not worth it the fish sandwich is so small 3 bites and your done the fries were cold and now refills you have to stand in line again i will be thinking twice before I ever go back

Brand Certified Facts from McDonald's

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Certified March 01, 2026Yext Knowledge Graph
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