Several customers reported concerns about cleanliness and hygiene, including hair found in cakes and unsanitary handling of ice cream.
Service Quality
While many reviews praised the friendly and efficient service, there were also complaints about slow service and staff not paying attention to customers.
Product Consistency
Customers expressed mixed feelings about the quality of ice cream products, with some enjoying the treats while others found blizzards watery or poorly made.
Atmosphere
The atmosphere received mixed reviews, with some noting cleanliness and a friendly environment, while others pointed out issues like lack of restroom access.
BC
Bilal Choudhry
Feb 13, 2026
1.0
I don't give public reviews much but have had the worst experience of my life with an ice cream cake bought from the freehold DQ location. I bought a cake for my daughter's birthday, the staff was very friendly and polite. We cut the cake in the evening and found multiple hair inside the cake , the ice cream part had hair and the crunch part had several hair in it. We were so disgusted that we had to throw it away. I thought of sharing it so that DQ might take notice and work on their hygiene standards. We used to be regular DQ customers, but unfortunately not anymore.
AK
Anastasios Kalaitzidis
Oct 11, 2025
5.0
So I go to my local dairy Queen and the service was awesome got a ice cream treat that was out of this world good 👍