Business Details
About
Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.9
733 reviews
5 stars
335
4 stars
178
3 stars
95
2 stars
30
1 star
95
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported extremely slow service, with many waiting over 30 minutes to place orders or receive food.
Order Accuracy
Numerous reviews indicated that orders were often incorrect or incomplete, with missing items being a common complaint.
Cleanliness
The restaurant's cleanliness was criticized, with reports of dirty conditions and unsanitary practices observed by customers.
Staff Attitude
While some customers noted friendly staff, many expressed frustration with unhelpful or inattentive employees.
Food Quality
The quality of food was inconsistent, with several customers receiving cold or poorly prepared items.
- DNDon Nelson1 day ago1.0Check to ensure you got what you ordered. Example, today, ordered a medium #8 that came with NO fries a coke instead of DIET & two kids meals with no frosty’s. They were not busy at all. I was the only customer. Moral of the story, don’t trust this location fulfilling your order at the drive thru as this has happened to me often here & I don’t even stop at Wendy’s much. Ridiculous!!!
- CLCasey Lee3 days ago1.0Very rude staff. Went in to order and the first thing they asked me was "how did you get in?" Umm its 9am on a Friday. I walked in the front door. I guess they dont want my business so I just left.
- EPEvan PhantomDec 25, 20251.0It takes forever when you go inside to order. I was the only one on line and the person at the register didn't even acknowledge me. Also everytime I go to use to rewards/offers they just stare at me like I have 5 heads then have to call over another employee to help them do it. The place is just a joke
- ECElizabeth CernekDec 24, 20251.0Always forgetting something specifically the Franklin Wendy’s is horrible they can not make food for the life of them and always end up forgetting something wouldn’t recommend
- BWBrenda WyerDec 17, 20251.0My husband just went into the restaurant to grab some lunch - we are a local business owners so he was in the area. He stood at the counter for about 10 mins and they just stared at him. Each and every worker just stared at him. Not one worker would help him or take his order. What a disgrace! Aren’t you there to do a job? My husband left without any lunch and without a word being said to him!!! There are plenty of other places to eat in the area and with new ones every day - we don’t need to stand for this horrible lack of service.
Frequently Asked Questions About Wendy's
Is 180 Route 23 Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the drive-thru hours for Wendy's at 180 Route 23, Franklin, NJ?
The drive-thru at Wendy's 180 Route 23 location is open daily from 6:30 AM to 1:00 AM.
Does this Wendy's location offer breakfast?
Yes, the Wendy's at 180 Route 23 in Franklin, NJ serves breakfast including combos, sandwiches, coffee, and sides.
Can I order Wendy's food for delivery or takeout at this location?
Yes, this Wendy's location offers delivery through their app and online ordering website, as well as takeout and dine-in options.
How can I provide feedback or contact this Wendy's location?
You can contact Wendy's Customer Care through their live chat, call 888-624-8140, fill out their customer satisfaction survey, or call the Franklin location directly at (973) 827-2190.
Where can I purchase Wendy's gift cards?
Wendy's gift cards can be bought in-restaurant, at select retailers, or online via their gift card portal.
What forms of payment are accepted at Wendy's on 180 Route 23?
This Wendy's location accepts American Express, Cash, Discover, Mastercard, and Visa.
What nearby places might I visit before or after dining at Wendy's in Franklin?
Nearby places include QuickChek convenience store and gas station, Dunkin' coffee shop, Franklin Medical Associates, and Wine Country liquor store for your convenience or errands before or after your visit.
Are there nearby financial services close to Wendy's at 180 Route 23?
Yes, nearby financial service options include PNC ATM, Chase Mortgage, MoneyGram, Western Union, and LibertyX Bitcoin ATM.
What nearby entertainment or recreational places can I find near this Wendy's location?
Near Wendy's, you can find Black Bear Golf Club and To The Tee Golf driving range for recreational activities.
Does Wendy's 180 Route 23 have any social media presence?
Yes, this Wendy's location is active on Facebook, Instagram (@wendys), TikTok (@wendys), and Twitter (@wendys).