A neighborhood grocer for more than 100 years, Stop & Shop is focused on delivering a wide assortment at a great value. Its GO Rewards loyalty program delivers personalized offers and allows customers to earn points that can be redeemed for gas or groceries. Stop & Shop customers can choose how they want to shop - in-store or online for delivery or pickup. Stop & Shop is committed to fighting hunger in its communities and working to ensure no student has to go to school hungry through the Stop & Shop School Food Pantry Program. The Stop & Shop Supermarket Company LLC is an Ahold Delhaize USA Company and employs over 50,000 associates and operates more than 350 stores in Connecticut, Massachusetts, Rhode Island, New York, and New Jersey.
Feedback on customer service is mixed; while some employees are praised for being friendly and helpful, others, particularly at the deli counter, are reported as rude and unprofessional.
Cleanliness
The store is frequently described as clean and well-organized, although some reviews mention issues with cleanliness in specific areas like the bathrooms and checkout counters.
Product Availability
Customers appreciate the store's variety and freshness of products, but there are complaints about certain items being out of stock or not properly stocked.
Pricing
Prices are noted as being higher than competitors, with some customers expressing dissatisfaction with the value for money.
JA
Jacquelyn Alderisio
Feb 23, 2026
1.0
I just called customer service to confirm
They were open since we just had a storm today. The female answering the phone answered “stop n shop
Of franklin lakes… we close at 10pm” I said oh ok you are open until 10p. She replied..,”thats what i said” and hung up on me. It was rude and very disappointing Quite unprofessional
MC
mickey caso
Jan 26, 2026
1.0
was just in there 6:30pm jan/26 and witnessed a man in a blue shirt and brown hair harassing a young poc employee about politics. i don’t know if the man harassing the gentlemen who was just trying to do his job was a patron or an employee but i am disgusted. i hope something is done about this- no one should be accosted and insulted like that.
MG
Michael Gizzi
Jan 12, 2026
4.0
Very easy to find what you want, Very helpful staff and knowledgeable especially the seafood Joe is a great guy and always greets you with a smile and willingness to help you out with anything you need help with, cashiers are always friendly and helpful to you, prices are good and food is always fresh, and I like it cause it's a very good convenient place for me and less than a mile away from my home, great job to everyone who works in there! Thank you for your hard work and dedication
YY
Yasir
Jan 3, 2026
5.0
Nice
RT
Roberto Tusell
Dec 21, 2025
5.0
Attention management, Tony in your deli department was very welcoming man today. Helping out myself and two other gentlemen. He is definitely a people person. Making everyone feel at home. Me personally I was not going to buy Salami only after asking him which one was good, I decided to buy a pound looking forward to having real human like him take care of me next time. He should be commended in his great work. FYI I just him for the first time today.
Regarding your store is always neat and clean and everyone there is always warming and helpful.
Thank you
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Certified March 01, 2026Yext Knowledge Graph
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