Business Details
About
Grocery Store
A neighborhood grocer for more than 100 years, Stop & Shop is focused on delivering a wide assortment at a great value. Its GO Rewards loyalty program delivers personalized offers and allows customers to earn points that can be redeemed for gas or groceries. Stop & Shop customers can choose how they want to shop - in-store or online for delivery or pickup. Stop & Shop is committed to fighting hunger in its communities and working to ensure no student has to go to school hungry through the Stop & Shop School Food Pantry Program. The Stop & Shop Supermarket Company LLC is an Ahold Delhaize USA Company and employs over 50,000 associates and operates more than 350 stores in Connecticut, Massachusetts, Rhode Island, New York, and New Jersey.
Location
Hours
Reviews
4.2
297 reviews
5 stars
154
4 stars
84
3 stars
38
2 stars
9
1 star
12
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; while some employees are praised for being friendly and helpful, others, particularly at the deli and self-checkout, are reported as rude and unprofessional.
Store Cleanliness
The store is frequently described as clean and well-organized, although some customers noted issues with cleanliness in specific areas like the restroom and checkout.
Product Availability
Customers appreciate the store's well-stocked shelves and variety of products, but there are complaints about certain items being out of stock and issues with expired products.
Pricing
Prices are considered higher than competitors, with some customers expressing dissatisfaction over the value for money, particularly for certain items.
Overall Experience
Many customers enjoy shopping at this location for its convenience and selection, but experiences can vary significantly based on staff interactions.
- MFMatthew FellnerSep 28, 20255.0Great small and nice store. Employees are amazing!! 🤩🤩
- LGLori GarofaloSep 27, 20251.0I rarely leave reviews, but I feel it’s important to share my experience with the deli manager at this Stop & Shop. On a recent visit, I went to the deli counter when no one else was waiting. The manager was in plain sight toward the back and looked over at me but ignored me. I stood there for about 10 minutes before finally asking politely if he could help me. Instead of a courteous response, he turned around and said rudely, “Can’t you see I’m doing something? I’ll help you when I’m done.” A simple, “I’ll be right with you,” would have been enough. When he eventually came over, he didn’t greet me—he just said, “What do you need?” After slicing the cold cuts, he didn’t hand them to me like every other employee does, and he didn’t say thank you or acknowledge me at all. He just left them on the counter. No customer deserves to be spoken to or treated this way. This was not a one-time issue—his rudeness seems to be a pattern. In fact, I know another employee who actually transferred to a different Stop & Shop because of this manager’s sarcastic comments and negative attitude. Now, when I see him at the counter, I avoid going there altogether. It’s disappointing, because the other deli employees are always polite, helpful, and professional.
- KJKenneth JohnsonSep 13, 20255.0Always a pleasure to Shop in there
- SAS ASep 2, 20251.0Super rude women both at deli counter and self checkout counter. I’m amazed how people like these 2 with ZERO customer service skill can have jobs!!!!! Especially At an affluent & wealthy town like Franklin Lakes.
- MMMichael MannaAug 13, 20255.0Clean, well stocked grocery store with helpful staff.
Frequently Asked Questions About Stop & Shop
What is Stop & Shop's address in Franklin Lakes, NJ?
Stop & Shop is located at 816 Franklin Avenue, Franklin Lakes, NJ 07417, USA.
What are the operating hours for Stop & Shop Franklin Lakes?
Stop & Shop is open Monday through Saturday from 7:00 AM to 10:00 PM and on Sundays from 7:00 AM to 9:00 PM.
Does Stop & Shop offer delivery or pickup services?
Yes, Stop & Shop offers both delivery and pickup services to accommodate customer shopping preferences.
What loyalty program does Stop & Shop provide and what are its benefits?
Stop & Shop offers the GO Rewards loyalty program, which delivers personalized offers and allows customers to earn points redeemable for gas or groceries.
Can I get a flu vaccination at Stop & Shop Franklin Lakes?
Yes, Stop & Shop provides flu vaccination services at this location.
What other services are available at Stop & Shop Franklin Lakes?
Additional services include Peapod online grocery, UPromise, Western Union money transfers, Order It! online ordering, attended pickup, and Coinstar coin counting machines.
How can the nearby Coinstar kiosk assist Stop & Shop customers?
The nearby Coinstar kiosk allows customers to conveniently count and redeem coins when shopping at Stop & Shop or in the surrounding area.
What food options are available near Stop & Shop Franklin Lakes?
Customers can enjoy quick meals at nearby Blimpie, or visit Gio's Gelato & Espresso Bar for coffee and desserts after grocery shopping.
Are there any nearby entertainment or rental options for Stop & Shop customers?
Yes, the Redbox kiosk nearby offers movie rentals, providing entertainment options before or after visiting Stop & Shop.
How does the proximity of Western Union benefit Stop & Shop shoppers?
Customers can conveniently send or receive money through the nearby Western Union service, complementing the financial services available at Stop & Shop.