Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers frequently reported extremely long wait times, especially in the drive-thru, with some waiting over 30 minutes for their orders.
Customer Service
Many reviews highlighted poor customer service, including rude staff, lack of acknowledgment, and mistakes with orders.
Food Quality
Several customers complained about cold, stale, or improperly prepared food, with some stating that items were missing or incorrect.
Cleanliness
There were mixed reviews on cleanliness, with some customers noting dirty conditions while others praised the cleanliness of the restaurant.
Staffing Issues
Multiple reviews pointed to understaffing as a significant problem, leading to slow service and poor customer experiences.
NH
Nelson H
Nov 17, 2025
1.0
It says it's open 24 hours, we wnt at 4 am and they told us it was closed till 4:30.
BR
Brandon R
Nov 17, 2025
1.0
Got a hamburger patty for a quarter pounder.
Also had to wait 7 minutes for this nonsense.
JS
Jamie Shimizu
Nov 14, 2025
3.0
Very slow service. Parking lot is small and poorly designed. I counted 17 cars waiting in line the other day. I've waited 15 minutes for mobile orders at times.
KS
Kyle Stanley
Nov 12, 2025
1.0
Went early in the morning for a frappe and one of those $5 meal deals, the second I got to the window the menu changed from lunch to breakfast. I tried to order the McDouble value meal but the person said only breakfast despite just serving the car before me a Big Mac meal. In top of that they gave the wrong frappe but at that point I didn’t care so I just took it and left.
MM
mariposita
Nov 2, 2025
2.0
As someone from a spanish family I don’t want this to come across as racist at all, but its extremely frustrating when the only person in the building doesnt speak enough english to understand what i’m asking for.