Several customers reported poor service, including long wait times and unhelpful staff.
Food Quality
Mixed reviews on food quality; some enjoyed their meals while others found them mediocre or disappointing.
Positive Experiences
Many customers praised the friendly staff and enjoyable atmosphere, highlighting good service during their visits.
Delivery Concerns
Issues with delivery orders were noted, including incomplete orders and problems with delivery drivers.
Value for Money
Some customers felt that prices were high for the quality of food received.
FA
Fred Apfel
Jan 2, 2026
1.0
My elderly parents ordered dinner from here tonight and it was appalling. First they ordered on the phone instead of the app as that’s their preferred method of ordering. I helped them prepare by looking at the menu on the website. They wanted to split the open face turkey sandwich but couldn’t find it listed. So decided that the turkey dinner would be better given the website showed it came with soup AND salad. Upon calling they were not prompted by the order taker for the salad dressing and asked if it comes with salad too. They were told no. While clearly it was included if ordering on the website (for the same price). They relented and placed the order. I went to pick it up for them and asked about the salad. Now in a customer service oriented establishment, you think that they would honor the website menu discrepancy and throw in a salad. Something that costs them $1-$2 at cost to throw in. But no. Insistent the order taker (also the pickup person) said that this meal does not come with salad and the website is wrong. That the website is run by a third party. Now is that my fault for their error? I don’t think so. If I ordered via the app, they would owe me a salad from the receipt for the same price.
We also inquired about the open faced hot turkey sandwich and the order taker said it’s there. When we explained it’s not on the website she said it’s under special sandwiches (it’s not).
So to add insult to injury, we get home and they begin to eat when they yell about what’s in the dish. It literally looks like dog crap in the dish. It’s an inedible thing that’s supposed to be “dressing/stuffing”. I bravely had a taste to find it was some mush with curry flavor. Amazing that was allowed out of the kitchen.
Needless to say we won’t go there again after having been a customer since it opened (even a patron the land and sea diner that was there before).
If you’re reading this, go elsewhere.
AS
aditya sathe
Jan 1, 2026
1.0
Honestly pretty disappointing first time eating here. Came here with my friend and right as we walked in, they asked us to seat ourselves and generally didn’t seem to want to direct us anywhere. Saw other people get exemplary service (waiter coming out to ask about the food quality, etc) while our waiter barely showed face, although he wasn’t impolite.
About the actual quality of the food it was pretty mediocre. My friend ordered the mozzarella sticks while I ordered chilli. The mozzarella sticks were obviously prepackaged (not fresh), came out with one less than advertised, and had no sauce. The chilli was more akin to a mashup of ground beef and beans with a bunch of cheese thrown carelessly on top rather than a stew, and didn’t taste good either. When we went to go pay, the woman at the front counter gave my friend a look that indicated they really didn’t want us here, and looked surprised when we didn’t leave a tip (for pretty obvious reasons). Altogether honestly just disappointing, mostly because I heard really good things about this establishment from friends but I didn’t have that experience. Oh well
RR
Ranulfo Rives (Ray)
Jan 1, 2026
5.0
for those of us, that truly appreciate a true Northeastern Jersey Greek diner. This is the spot. I love both places, the hospitality, the service impeccable impeccable they earned my business, Each time I’m there for a future visit an all American Greek diner. Thank you to the owner and the entire staff.
JN
Jacklyn L Nelson
Dec 29, 2025
1.0
The whole experience was super uncomfortable and uninviting. We made a pick-up order because we were really hungry after working out and decided to just pick up from a nearby diner. We call in a Chicken Caesar salad and a "barbecue" chicken wrap. First of all, the hostess and presumably the manager were very disorganized right off the bat bumping into other patrons and each other. And when we received our order I had to check and make sure that everything was on it and lo and behold there was no chicken. Mind you the bill for a plain Caesar salad and a barbecue chicken wrap was $33 - what? - The barbecue chicken wrap barely had any barbecue sauce on it and truly felt like someone had put water in a barbecue bottle and called that barbecue sauce and it was very soggy even after it coming right out of the kitchen. Would not recommend to anyone.
AG
Andrea Green
Dec 28, 2025
5.0
I ordered a custom chopped salad for delivery today! The salad was huge, fresh and prepared to perfection! My order was delivered exactly when it was promised. I am a repeat customer and am always happy with Gotham’s food and service!
Frequently Asked Questions About Gotham City Diner
What are the regular business hours of Gotham City Diner?
Gotham City Diner is open from 7:00 AM to 11:00 PM Monday through Thursday and Sunday, and until midnight on Fridays and Saturdays.
During what hours is Gotham City Diner open for delivery service?
Delivery service is available from 9:00 AM to 10:00 PM Monday through Saturday and until 9:30 PM on Sunday.
What time can I pick up takeout orders from Gotham City Diner?
Takeout is available daily from 7:00 AM to 10:30 PM Monday through Thursday and Sunday, and until 11:30 PM on Fridays and Saturdays.
Does Gotham City Diner offer in-store pickup and delivery services?
Yes, Gotham City Diner provides both in-store pickup and delivery services.
Where is Gotham City Diner located?
Gotham City Diner is located at 39-10 Broadway, Fair Lawn, NJ 07410, USA.
How can I view the menu or place an order online for Gotham City Diner?
You can view the menu and place an order online at https://gothamcitydiner.com/menu.
What type of cuisine and dining categories does Gotham City Diner offer?
Gotham City Diner offers American diner-style cuisine including breakfast, brunch, hamburgers, sandwiches, and vegetarian options, and also provides catering services.
Are there any popular restaurants near Gotham City Diner where I can explore other dining options?
Near Gotham City Diner, you can find Empire Hunan Restaurant, known for Chinese and sushi cuisine, and IHOP for breakfast and brunch options.
What nearby transportation options can help me get to Gotham City Diner?
The Land and Sea Re, categorized as seafood restaurant and train station, is a nearby place that may provide transit options to reach Gotham City Diner.
Are there any family-friendly or activity centers near Gotham City Diner that I can visit before or after dining?
Yes, nearby you can visit the IndigoKid Family Club, a dance school, or the Zach & Rachel’s Love in Routine community center for family activities.