Dunkin'

3.6
366 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Elizabeth, NJ for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
211 S Broad St, Elizabeth, NJ
07202, United States

Hours

Reviews

3.6
366 reviews
5 stars
165
4 stars
61
3 stars
51
2 stars
20
1 star
69

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and inattentive.

Order Accuracy

Many customers reported issues with incorrect orders and lack of attention to detail when fulfilling requests.

Cleanliness and Safety

Several reviews raised concerns about food safety practices, including unsanitary food handling and lack of proper hygiene among staff.

Speed of Service

Customers frequently mentioned long wait times both in-store and at the drive-thru, indicating inefficiencies in service.

Product Quality

There were complaints about the quality of food and drinks, including stale items and poorly prepared orders.
  • TD
    Tiyairah Duhh
    Jan 12, 2026
    1.0
    Today I went through the drive thru, and the customer service was HORRIBLE. I was ordering and “sweetie” if that’s even her real name tried to rush me through my order when you order a coffee there are modifications that ppl like. I said dang you don’t even know how I want my coffee and proceeds to say “cream and sugar” yes but hold on a second. I get to the window and ask for an empty cup, mind you I got an iced cofeee and regular hot cofeee, what’s an empty cup going to do? So she proceeds to say .60 I have no problem paying but the customer service was disgusting I asked for her name and manager she ignored me then asked why, her coworkers had to tell her “give it to her” I said because yk your wrong.. NEVER COMING BACK TO THIS LOCATION.
  • MV
    Mounir vegas
    Nov 24, 2025
    1.0
    Bad customer service 👎
  • MM
    Mercedes
    Oct 14, 2025
    4.0
    Just stop for a quick bite and some coffee. Clean store ,quick attention. Not crowded.
  • FF
    Fuquana
    Sep 6, 2025
    5.0
    Ok, so I used to feel some kind of way about a Dunkin near a gas station...lol!!! As if they were pumping gas, then preparing my food...🤦🏾‍♀️🤦🏾‍♀️🤦🏾‍♀️! Anyways, I absolutely Love this Dunkin in particular because of the service!!! This is the only Dunkin that I've patronized that you can actually appreciate the sincerity in their disappointment when they don't have an item you ordered or want! Their customer service is top tier and the quality or care that they put in the accuracy of your order is unmatched. Presentation is important and they follow through every time!
  • SS
    Sadé Sienna
    Sep 3, 2025
    1.0
    Idk if the ppl that work here are like non comprehensive every single time I go here they give me the wrong order every time

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Elizabeth, NJ?

Dunkin' is open Monday through Friday from 5:00 AM to 10:00 PM, and on Saturdays and Sundays from 6:00 AM to 10:00 PM.

Can I order Dunkin' products for delivery or curbside pickup at this location?

Yes, Dunkin' in Elizabeth, NJ offers delivery services and curbside pickup options.