Customer Service
Numerous reviews highlighted consistently rude and unprofessional behavior from staff, particularly a specific employee named Amanda, leading to a negative customer experience.
Food Quality
While some customers enjoyed the food, others reported issues with freshness and incorrect orders, indicating inconsistency in food preparation.
Service Efficiency
Many customers experienced long wait times and poor service, especially in the drive-thru, with reports of orders being messed up or not taken at all.
Management Issues
Several reviews pointed to a lack of effective management and oversight, with calls for corporate intervention due to ongoing service problems.
Positive Experiences
Despite the negative feedback, some customers praised specific employees for their friendly service and highlighted the quality of certain menu items like shakes and drinks.