Customer Service
Numerous reviews highlighted consistently rude and unprofessional behavior from staff, particularly a worker named Amanda, leading to a negative customer experience.
Food Quality
Several customers reported issues with food quality, including cold meals and incorrect orders, with some expressing dissatisfaction with the freshness of the food.
Service Efficiency
Many customers experienced long wait times, especially in the drive-thru, with some waiting over 40 minutes for their orders.
Management Issues
Reviews indicated a lack of effective management, with complaints about staff behavior and operational inefficiencies, suggesting a need for corporate intervention.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for their friendly service and highlighted the quality of certain menu items like shakes and drinks.