Chipotle Mexican Grill

Reviews

• AG

  Anton Gardner

  Dec 29, 2025
  1.0
  This location is not well maintained. The grill where the chicken is cooked needs to be cleaned. The staff is not friendly and the location is understaffed. The eating area was unkempt and most tables haven’t been cleaned from the previous patrons. There were no tortillas for a burrito at a chipotle. They were also out of chips, lettuce, chocolate milk, ice and spoon. 1 out of 10 do not recommend, will not be back.
• JJ

  Janet

  Dec 26, 2025
  3.0
  Unfortunately, the brown rice is always very undercooked when I purchase a bowl at this location at Menlo Park Mall.
• CM

  Cynthia Mercado

  Dec 12, 2025
  2.0
  Every time I come here it’s always the same thing. I’m standing to place an order at the start of the line while 10 workers look at me and walk away. I’ve found it quicker to order pickup even though I’m literally in the store because I will legit stand there for 20 minutes without being helped. On top of that when it’s time to check out even though my bowl is made it’s like they fight over who’s going to ring me up. 45 minutes I spent today.
• JD

  J D

  Dec 7, 2025
  1.0
  Long time chipotle fan. One could call me an expert having eaten at this chain across the good 'ole U. S. Of A. While my very expensive and hot wife was checking out, the cashier made her extremely uncomfortable. It starts with the age old question of 'how old are you' not a question one would expect when paying for the food. Which quickly devolved into aggressive advancements and asking out, which was more of a demand than a question (between you and me). I wasn't sure at what point did chipotle become a dating simulator but can someone get this organization sexual harassment training. I felt harassed and I wasn't even in the same building.
• NS

  Nathaniel Sullivan

  Nov 26, 2025
  1.0
  ★☆☆☆☆ Absolutely Soul-Crushing – Menlo Park Chipotle (Edison, NJ) Do NOT come here unless you hate yourself and have several hours (and a chunk of your will to live) to burn. We made the grave mistake of showing up for their “BOGO” offer, which apparently translated to “Buy One, Get One… eventually, maybe, if we feel like it.” The line was out the door and barely moving. After one hour and thirty minutes of standing like cattle, we finally reached the front… only to be told they were out of both types of rice AND all vegetables. “White rice will be ready in 3 minutes,” the employee said with the confidence of someone who has never seen rice cook in their life. I literally set a timer. 32 minutes later there was still no rice. The vegetables? Never materialized. Not even a single sad piece of fajita pepper appeared the entire time we were trapped there. Behind the counter were seven employees achieving new levels of organized chaos. Most just stood there staring blankly at the empty pans like they’d never seen them before. One woman kept wandering out from the back every five minutes to poke a thermometer into the meat (the only thing they actually had) as if temperature-checking chicken was the sole reason the store existed. No one was refilling anything because, well, there was nothing to refill and apparently no one knew how to fix that. How do you run out of rice at Chipotle? How do you look at a 60-person line for a nationwide promotion and think, “Nah, we’re good on rice and veggies tonight”? How do seven people employed at a burrito shop collectively forget how to boil water? We eventually got half-assembled bowls with cold meat, a spoonful of beans, and whatever toppings they hadn’t run out of yet. This was our first time back in years. It will be our last time ever. I left feeling like part of my soul got left in that line. Menlo Park Chipotle didn’t just waste two hours of my life; it performed a ritualistic draining of my life force. Zero stars if I could. Avoid this location like it’s contagious.

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