Dunkin'

Reviews

• MW

  Makisha Willams

  Mar 29, 2026
  1.0
  I am writing to respectfully bring to your attention a profoundly disappointing experience I recently had at one of your Dunkin' Donuts establishments. The standard of customer service I encountered during my visit was significantly below expectations, leaving me with a negative impression. The employees on duty exhibited what I perceived as a marked lack of professionalism and customer-focused engagement. My attempt to place an order was met with an unhelpful demeanor, rather than the courteous service one would anticipate. A specific instance involved my request for a small coffee, which was incorrectly fulfilled with a medium-sized beverage. When I politely sought to rectify this error and receive the correct item, the employee's response was dismissive and indicative of an uncooperative attitude. This kind of interaction is concerning, as it reflects poorly on the overall customer experience at your location. I believe that consistent, respectful customer service is paramount, and the behavior I witnessed did not align with this principle. I hope this feedback will be considered constructively to address the issues regarding staff conduct and customer interaction at this particular branch.
• NK

  N A K

  Mar 23, 2026
  3.0
  when they were preparing the tea she coughed over the top of the glass
• GG

  Gio

  Mar 12, 2026
  2.0
  Yall got to hire some better people, lil kids dont know how to work
• CW

  Calvin Warren

  Mar 4, 2026
  1.0
  Doughnuts was hard as rocks
• TT

  T

  Feb 13, 2026
  1.0
  Service was terrible and rude. They didnt want to answer questions and rushed through my order. Only care about timer on drive thru so left and went to other location. Highland park dunkin was nice and order was ready fast. Will not be giving my money to Rt 1 location ever again

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