Outback Steakhouse

Reviews

• RF

  Revive Furniture

  Apr 5, 2026
  1.0
  The restaurant was completely empty, and they still kept us waiting for more than 20 minutes. There was absolutely no attention or service.
• JT

  Josue Tapia

  Apr 2, 2026
  1.0
  Hostess was extremely rude! I’ve never seen anyone work in the hospitality industry be so rude as this lady was. She was rude even to our two-year old daughter who was just saying goodbye. Date: 04/02/26 night time (8:00 - 9:30 pm)
• AL

  Anne Lee

  Apr 1, 2026
  1.0
  야외에앉았어요. 아이스워터를 주더군요. 추워서 핫워터라도 요청하고 싶었지만 주문한 음식을 가져다 주고나서는 서버는 사라졌고 볼수도 없었고 심지어 체크도 직접 카운터에 요청할정도로 관심이 없어요. 카운터에서도 아무도 쳐다보지않아 바텐더에게 요청하고 기다려 결제하고 왔어요.
• HH

  Hellooo

  Mar 18, 2026
  1.0
  I had an extremely disappointing experience at this restaurant, largely - the manager’s unacceptable behavior. First, my steak order was completely wrong. When I pointed it out, I was told they would re-cook it. However, when the new dish arrived, they only brought the steak—no rice, no sides—nothing that originally came with the meal. Despite this, they still expected me to pay full price. When I questioned this, the situation escalated. Instead of addressing the issue professionally, the manager became aggressive and raised their voice, saying that if I didn’t want to pay, they could just take the food away. This kind of response is completely inappropriate and disrespectful to a paying customer. Overall, the food mistake could have been resolved, but the manager’s poor attitude and lack of basic customer service made the experience unacceptable. I would not recommend this place based on how they handle problems.
• AB

  Abbey Banegas

  Mar 1, 2026
  5.0
  There is a special place in my heart for this Outback given an extraordinary experience that will forever remain remembered in our family and in our heart. Our beloved dog, Bruce, was put down this weekend and we wanted to treat him to a filet mignon as his last meal. I called to place the order and briefly mentioned it (since I just needed a steak and not a whole meal with sides, which they happily accommodated). Upon arrival, I was warmly greeted by one of the servers, Michelle, who went to get my order. Kathy Spinella (the owner of this Outback) walks out and introduced herself to me. She pulled me aside with Michelle and firstly extended her deepest condolences, gave me a genuinely caring hug and handed me a bag that included not one but two sincere handwritten notes from her and her team to apologize for our loss and gave us kind words of encouragement. Not only that....but she compensated the whole meal (in addition to an appetizer I got for myself!) and also added on some ice cream, whipped cream and cheesecake for him AND a $20 gift card for when we're ready to come back. I was in disbelief and shock. That level of generosity, thoughtfulness, and authenticity (especially in corporate restaurants) is something very rare and remarkably memorable. She is a gem who runs a professional yet personable business and we are so grateful for her incredibly touching gesture during our time of loss. Thank you Kathy, Michelle and the Edgewater Outback Team for not only sending our sweet boy off with a royal meal and but also for such a kind, empathetic and thoughtful experience! It made our difficult send-off just that much easier and left us all feeling very blessed and thankful for compassionate people in the world like Kathy and the Edgewater team.

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