Chipotle Edgewater is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Numerous reviews highlighted poor customer service, with staff being described as rude, unhelpful, and lacking in basic courtesy.
Food Quality
Many customers reported issues with food quality, including undercooked ingredients, food poisoning, and unsatisfactory portion sizes.
Cleanliness
Several reviews mentioned unsanitary conditions in the restaurant, including dirty tables and a lack of proper food handling.
Order Accuracy
Customers frequently experienced problems with incorrect orders, missing items, and issues with online ordering.
Value for Money
Many patrons felt that the portion sizes were too small for the price, leading to dissatisfaction with the overall value.
TL
Tara Largin
5 days ago
2.0
5% protein, 95% everything else. My bowl barely had any chicken. Typical. Won’t be going back.
IP
Ians Pocket
Nov 11, 2025
2.0
Chipotle, in general, is too inconsistent to be worth your money anymore. They used to address this by having a generous refund policy via their app, but even that is harder to do now.
Even with the (former) generous refund policy, the food was too inconsistent. One day, you’ll eat guacamole that tastes like they poured concentrated onion juice into the guac. Another day, the rice will be as if they spilled a wholesale tub of salt. In both cases, inedible.
Why go waste your time there? Sure when Chipotle is good it’s a memorable experience. I find myself wanting to chase the dragon, but the truth is that another bad chipotle experience would just break my heart.
Combined with recent reviews saying that people are getting food poisoning, it just feels like going to chipotle is the Russian roulette of food choices.
MM
Michael
Nov 10, 2025
1.0
Walked into Chipotle around 9:45pm after the gym, stomach rumbling, thinking to myself, “Why don’t I come here more often?”
The answer came quick. The young woman behind the counter, wearing a scowl, said flatly, “You can’t eat here..takeout only.” No greeting, no explanation, just attitude. When I said “No thank you,” she lit up with the biggest smile of the night
😃 clearly happy I was leaving.
The listing says this location closes at 11pm, but apparently customer service shuts down much earlier. It hit me… this has happened before. Warm welcomes must be off the menu here. Thanks for confirming why I don’t eat at Chipotle anymore.
LV
Lara Vicente
Nov 9, 2025
1.0
I just ordered from grubhub and the size of this burrito is insane. It is so small. At first I thought it’s because I’m a picky eater and only get 3 things in my burrito but I see at least one person who also wrote a review about their burrito being small. Regardless each burrito should be regularly sized regardless of personal tastes like mine. This is a chain restaurant I know you have the money to make me a regular sized burrito. This isn’t even the first time either this is just the smallest it’s ever been. For $15 dollars yeah give me my money’s worth.
KT
K T
Oct 17, 2025
5.0
The employees are very happy and they all have a positive attitude, I'm very satisfied with the service.